How can I start using the Support Center?
Adding simple web forms to capture issues as an alternative to email
General sub-tab in support ceenter
Knowledge base sub-tab
Transfer support issues from customers to development/technology teams
Unified Support center
How do I organize my Service Desk (Help desk) in @productName?
What issue/ticket fields are recommended for Help Desk purposes?
General search function
Which issue fields are shown for support users in the Issues page
Use your own issue tabs in the support center
Parsing values from email subject and content
Customer satisfaction survey
Domain mappings in the Email ticket system
Multiple ticket systems in the same project
Ticket id and email ticket systems in different projects
Variables that can be used in email reply templates
Add email templates to the "send email"-menu
DMARC and Spam control
DKIM and Spam control
CC-addresses are stored on the issue - you can reply to all
Email batch reply - sending same mail to several issues/customers
Forward from Issue history
Merging incoming email with an existing issue
What are Processing Rules in the Ticket System?
SPF and Spam control
Email reply/Send email
Getting started with Email ticket system
How can I add images to a knowledge base article?
Who has access to the Knowledge Base?
Where can I add/edit categories and add/edit articles?
How do I move categories and articles?
How to use a Knowledge base
How do I create an internal link to a KB Category?
Anatomy of an article
Editing a KB article
How can I create an internal link from one KB article to another?
Uploading images while editing a KB article
Any recommendations about image size in articles?
How do I set permissions on categories and articles in the knowledge base?
How can I link to local files from a KB article or issue?
How do I make the KB indexable by Google or other search engines?
Storing large inline images in KB articles result in errors, how do I solve this?
How do I add a KB link in the General section in top left?
How to edit an article lacking title
How do I include videos in the KB?
How do I subscribe to articles / categories in the Knowledge Base?
How can I make a Forum visible in the Support Center?
Can a Support center User post Forum messages?
How can I make a folder visible in the Support Center?
How can I make a document visible in the Support Center?
How can I link to a document?
How much does @productName cost?
Can I buy an installed version of @productName and deploy it on my own server?
What are the benefits with the hosted version compared to the installed one?
Do you charge for support center users?
If we were to purchase the hosted version could we then migrate our data to an installed version later on?
Main differences between the Cloud version and the installed/on-premise version
How does a normal start-up procedure look?
I just inactivated some users - will that affect the coming invoice?
Required key roles needed in your organisation
How do we prioritize feature requests from users/customers?
Video demonstration of the system
What is @productName?
Recommended settings for best user experience with @productName
Getting Started with @productName
What are the system requirements for a computer running the system?
I have a question not answered here, where can I find the help I need?
What IP addresses can I use to configure our spam filter to accept emails from your email server?
Where can I find the log files for @productName?
The Forum page
How come I can't see the Account settings section anymore?
I get an error message when click logon: "Error: No matching user found! Try again!", what does this mean?
How can I make sure one of our employees is notified by e-mail for issues/tasks?
How do I include/show specific fields on issues that aren't visible by default?
How do I enter a planned end date for a task or issue?
How do I see a list of overdue tasks?
Terminology in the knowledge base
How can I add a multi-document attachment field to a simple form that looks better?
How do I create a new portlet?
Can I make changes in the database?
How to update Lucene index
Add your own Favicon
Can I run multiple @productName instances in the same Tomcat server?
How can I increase the memory settings for @productName
How can we do a backup of the data in our installation?
What hashing algrithm is used by default in @productName
Can I use another security/authentication mechanism than used by default?
How do I install and configure a proxy server with @productName?
What are the system requirements for the installed version of @productName?
Can I change to a non-secure server?
If the installed version seems slow, what might be the problem?
How do I copy @productName from one server to another?
Can I make changes in the software?
Auto login from external portal
The Branding page
I get security warnings in Internet Explorer after I uploaded a changed css-file, why?
How do I move the latest changes to the main stylesheet (css) file for @productName into my own css file for my corporate branding?
How do I redirect our domain/URL to @productName?
What is the corporate branding module?
Activate Spam filter
About the spam engine
Installation when going from hosted to installed version
Overview of the SLA Target and Escalation feature
What decides which SLA is used?
View SLA in Issues and Issue list
About Service Level Agreements
Overview of SLA Management
Problems setting up SLA? - SLA Troubleshooting
How do I add an issue to an iteration/sprint/phase?
How to transfer incomplete issues from one sprint/phase to the next for further work in the new sprint/phase
How can I manage issues for sprints efficiently in the issues tab?
The Sprint page
The Burn-down page
The Build History page
The Release Notes page
The Edit Release Notes page
The phase / sprint info page
I have created release notes but they are not visible, how come?
Create a build from your build environment (and upload file)
Introduction to the Web Service API
What are web services?
Acceptancetest environment för Web service/API test
No issue permission
I want to create an issue rule that changes an issue a number of hours before the SLA breaches
The Context Menu for issues
Blank out issues (Anonymize issues)
Batch update issues
Sub-tabs on Issue: Which permissions to show/hide these?
Logging of deleted issues
Open issue from Mail
How does @productName help with SOX compliance?
What´s the maximum size of files a customer can upload to the system?
The text in the issue history looks like it is chopped off at the right border
Description - cannot save changes to just the text formatting
How can I put a task on hold and automatically re-open it at a certain date
Making and registering phone calls on issues
Show related KB articles
The Edit issue type page
Manage issues - Issues list page
The Issue page - viewing a single issue
Customizations of issue types, statuses, priorities and severities
Creating an issue
Create a new mail /ongoing conversation
Text search in issue filter mode
The Issue documents page
I cannot set some issue fields when creating an issue, only when editing, why?
Issue permission viewer
Opening an issue from email - shows info/warning text in new tab
Links to Knowledge base (KB) articles
Navigating on Issue - Next/Previous buttons
Issue history viewer
Ranking Issues (Global rank)
Owner and responsible user, what is the difference?
Why are some issues in bold text?
Can I control the behavior of sub-issues and parent depending on statuses?
How to enable sub-issues?
Sub-issues in the issues-tab
Sub-issues in the "Edit issue"-page
How to make hidden sub-issues disappear from the main issue list too?
Can I make an existing issue into a sub-issue of another issue?
Customize your issue fields in the Issue Field Configuration
Issue Field Configuration preview
Is there a limit to the number of items for a select list in a custom field?
Improved Custom Fields
How to create new custom fields for issues
Custom fields of type Configuration item can now select multiple items
The Source Issue field
How does the In-Progress indicator issue field work?
What is the difference between Reporter Company and Company?
How can I add an issue field to an issue?
What are the default issue fields?
How to add help texts to fields
My issue field has a custom name - how do I know which standard field this corresponds to?
The Resolution issue field
I want to only use date on my Start/Due date, not date + time
Migrating data from a field to a custom field
Searching multiselect fields
The Search page
Overview of Notifications
Edit Notification Templates
Send notification to the initiator of the event - what is this?
Which notification uses which notification template?
How do I send a notification to support users when issue is closed?
Can I reset a customised notification template to the default template look?
How can I send a notification upon a specific status transition?
How to send a notification when status is changed from X to something else
What is a project?
What is a workspace?
The Project Summary - Table view
The Project Summary - Chart view
The Project Summary
Logging of events
PM Methodologies supported in @productName
Custom fields on Project
Manage Project Categories
How can I merge two projects into one?
Using project templates
The Project Summary - List view
The Project Users page
The Edit Project Info page
The Edit Resource Availability page
How to inactivate a project?
How do I delete a project?
Copying a project
The Project page
Creating a new project
Integrate other Version control systems with @productName?
Special commands in VCS for creating and editing issues
How do i set up and configure Subversion?
Jenkins integration (Continuous Integration)
Handling issues/mails when someone is on vacation or sick leave
How to manage test cases
Get performance information to send to @productName support
How do we "handle" if someone is sick in the project team?
Sprint planning - time or story points?
How to easily visualise the support queue in @productName
How to create recurring mailed reports
Migrating custom issue fields from project to account level
Get the best performance out of your web browser
How to track iteration progress with burn-down and burn-up charts
How to effectively organize your tasks in iterations/sprints
How to organize your issues in requirements/tasks
How do I restrict access to the support center?
How do I create users for the Support center?
How can I limit what issue types users from different customers can see?
What is the difference between "support users", contacts and normal users?
General overview of the permission architecture
LDAP configuration tips and debugging info
SSO with Kerberos
How to configure LDAP (AD) Import and login authentication
Configuring SSO with AD and Kerberos
Azure Active Directory Domain Services (Azure AD)
SAML authentication with AzureAD
I get SEVERE: failed setting ip_ttl in the log files, why?
How do I remove the /visionproject/ part of the URL?
Change the default email monitoring interval
How do I increase the logging/debug level in the log files?
Can I store document/files on a secondary server?
Attributes in visionproject.properties
How to enable SSL Encryption - with a purchased certificate
How to enable SSL Encryption - with a self signed certificate
How can I change the default port used for @productName?
How do I use an A record such as visionproject.mydomain.com?
I sometimes get NotSerializableException in the log files, why?
How can I increase the session time-out?
How do I configure @productName to work in our DMZ?
The Searches tab in the bottom left panel
The Tags tab in the left panel
The Companies page
Start page navigation in @productName
Hidden gems in the user interface
Logging on to @productName
How do I create system users and add contact persons in the system?
Change how tables/grids look
Documents can be set to Read-Only for some users or user groups
Permissions and public setting - Inheritance on document folders
Why does Quick edit-save of documents not work for me?
Quick edit-save of document
How do I lock documents?
Track versions on files/documents
Upload and manage documents and files
The Documents page
How do I group work logs or expenses on date in the Time/Expenses tab?
Resource availability - hours
Remaining time is not correct on the issue - why?
What happens when a Workflow and an Issue Rule try to update the same issue?
How to use Workflow
Workflow with validating/signing off/attesting
The Project Settings page - General
The Notifications page
The Workflow page
The SLA Escalations page
The Email Ticket System page
The Cost page
The Simple Forms page
My open issues
Saved Searches/Filters on the Dashboard
Open Issues (by issue type)
New Issues Trend chart
Closed Issues Trend chart
New and Closed Issues Trend chart
Resolution Time (by issue type)
Average Time in Status
Open Sprints Timeline
About chart portlets
Issue distribution graphs
The Additional Features page
The Billing Summary page
The Billing Preferences page
The Account settings page
The Custom fields on User page
The Terminology page
Resource allocation report
Average time in status report
Initial response time report
In progress time
The Reports page
New/Closed issues trend
Estimated/Available time report
Project Status report
Export to PDF
Online users panel
Last visited users panel
Edit User page
The Profile page
Add and manage users
User language setting
Search and filter on Users
Issues on User
User views - controlling who sees what fields on Users
Add several users to the same email account
View users log in/log out actions
One User Group cannot create users with a specific User Group. Why?
Company views - controlling who sees which fields on a Company
Add and manage issues on companies
Custom fields on companies
Edit Company Types
Edit Company Statuses
Company organisational structure
Add and manage Companies
Cumulative Flow Diagram
Cycle time chart
Story point support
Issue link info-icon in the Issues list
Issue links Settings
Direct links to issues
Issue links and dependencies
Import from MS Project
Export in xls, csv, xml, pdf or rtf format
How do I import issues (tickets/cases) from other systems?
Column headers for Excel files uses a two-row format
The Import file formatting
How to create Export templates
Export issue data into an Export template document
Sub-issues and Export/Import
I have read that I could earn my user licenses for free! How do I do that?
How do I become a referral partner?
How much commission do I get when I refer a customer to you?
How is the sales commision paid out?
What are the benefits with the referral / affiliate partner program?
What are the responsibilities and limitations?
What are the benefits with the VAR program?
My dashboard is blank, how come?
Can I use @productName in two web browsers at the same time?
The screenshot applet doesn´t show, what is wrong?
The multi upload applet doesn't show, what is wrong?
The document editor applet doesn't show, what is wrong?
What is needed to enable Gantt charts?
How to change my password?
Can I prevent issues with a certain status/issue type from being shown in issue lists?
How to setup one mailbox for multiple projects?
Is there a printer friendly view of an issue?
Which issue types are available in @productName?
I already have a user but I can't log into the support center for @productName, how come?
Can I purchase the source code for @productName?
Can @productName be used in other types of projects than just software developnent?
Is @productName available in other languages than English?
We have problems relaying/sending emails, why?
How can I use the system for recruitment ?
Is there a spell checker in @productName?
The HTML of the description/incoming replies is corrupt and the content is not correct - Why?
How is the system built - what is the architecture?
Can @productName be used in IPad / Android tablet?
How do I see which user I'm currently logged in as?
How can @productName be used?
I get errors using the multi upload or document editor applet, how do I get more info?
How can we import data into @productName?
How do I integrate your application with another system?
'Plugin not supported' error message in Chrome for some functions (add screenshot, multiupload document, edit document content)
@productName doesn't work in IE
What are the core objects in the system and how do they relate?
I get an error message when the system tries to connect to the server, what does it mean?
What is Application Lifecycle Management (ALM)?
What types of custom fields are there?
How can I enable system notifications in web browser?
When will the new user interface be available for all customers?
Does VisionFlow support WCAG 2.1
How to change language for the login-page of the Hosted version
What predefined optional names are there in the terminology?
Which concepts or terms have optional alternate terminology?
Workflow for translation of @productName
How languages and terminology work in @productName
Why are some terms not translated?
Internationalization, terminology and language resource files..
Edit Product/Service/Component statuses
The Products/Services/Assets/Configuration Items page
The product/service management module (asset/inventory/cmdb)
I can not see the products function, how do I add it?
Product and Release Management
Partner access / company access
The base Product/Config Item issue field is configurable like the custom Config Item fields
Relationship links between Product/Assets/Services/Config Items
Linking a Knowledge Base article to a Product/Service/Asset/Config item
I have created custom fields for Products/assets/configuration items, but I cannot see them on the items!
What products/services/CI´s are visible and can be set on an issue by a support user?
How do I add products to a company, so these are the only ones that can be set on issues?
How do I only show certain products/services on a given project?
Configuration item graph
The default configuration item types
Users and User groups on Contracts
Contracts for project delivery and maintenance
History on Contract
Documents on Contracts
Plugins / hooks - general instructions
How can we extend @productName on our own?
How to find the ProjectID
Getting started with custom dashboard
How to configure custom dashboards
Issue escalation levels
Issue Links - Project specific settings
Issue Links - Default specification
Company view rules
General fields configuration
Contracts for Service Management (SLM/SLA)
General settings for contract and licenses
Custom fields for Contracts
What does "Is administrator" and "Is project administrator" mean?
3. Configure Apache Tomcat
4. Configure the proxy server
What does "Lucene engine has been shutdown" mean in the log file?
Are we allowed to make changes in the source code?
Auto-refresh/data push to Dashboard portlets
Live support chat module
Enterprise/corporate chat module
How to use a Chat/XMPP client
Getting started with chat
Support chat in page (no pop-up).
Support chat in pop-up
5. Installing/loading certificate (Optional)
FAQ and common problems
2. Install XMPP Server
3. Install and configure the proxy server.
4. Enable chat module
6. How do I know if the chat is working?
Upgrade Tigase to 7.1.x
2.a Installing XMPP Server Windows
2.b Installing XMPP Server Linux
Migrate chat to websockets
How can do I see issues/meetings/events in my Outlook calendar?
How does the premium plus (phone) support work?
What type of support is covered by the support packages?
Premium support services
I get an LicenseVerificationException, how do I solve this?
What modules are available in @productName?
How many system user licenses do I need for the installable server (on-premise) version?
How do I activate additional features/modules?
What modules does the installed version include?
What happens if we do not pay our invoices on time?
Where can I find the invoices for @productName?
How do I pay the invoices for @productName?
Do I need to delete inactive users to avoid being billed for them?
When and how do I pay?
How do we cancel our @productName account?
Installed server version - what happens if we don´t pay the yearly upgrade/support fee?
Why is my credit card being denied? Why does it say that my card cannot be verified?
Problem paying via bank/wire transfer
Getting started with the mobile app
The Timeline page
Items included in the Timeline
Modification of items
Create links in timeline view with drag and drop
5. Verify your installation
1. Prepare the server
6. Setup a test environment
3. Install the license file
4. Initial configuration and configuration of the default account
Where can I download the installation/upgrade files for @productName?
Upgrade the installed version of @productName
Testing before upgrade
What to do if an upgrade fails?
How do I backup and restore VisionFlow?
Unified Support center
How many custom fields can I add on issues?
Remove or hide issue statuses
Regular expression format (regex)
Creating support user (customer) and give him/her access to support center
Examples using the API with PHP
How do I get or set custom fields on issues
Logging in using the Web service API
Adding and editing worklogs using the Web service API
Using a queryObject
Work Schedule Exception Schemes
What is Idea Management?
To get started
Work log time settings
Work log Categories
CTI (Computer telephony integration) / Phone integration
Microsoft Exchange (EWS)
Emails for system integration with processing parse rules
Web Service API
Controlling level of information shown about meetings
Version Control Systems
Continuous Integration (CI) systems
What type of integrations do you have support for?
The Resource allocation page
OpenJDK vs Oracle JDK
MySQL : Database connection is closed
Solve encoding problem on MySQL
How do I move @productName to another server?
How can I manually change the database settings for the system?
How can I change the default file size allowed for upload?
I get an error: java.lang.IllegalStateException: Parameter count exceeded allowed maximum: 512
Where and how can I change the SMTP settings?
Custom fields - Project
How do I make the description field not mandatory?
What fields are not editable for support users in the support center?
What are common ticket/issue fields used for Help desk purposes?
How do I create an SLA to close issues in status Message sent after 3 days?
How do I use multiple SLA's?
How do I monitor due date with an SLA and get notified when date is getting near?
How do I pause the time in a SLA?
How do I assign multiple SLA´s to the same company
What are the different states a SLA target can have in the SLA tab on issues? (Achieved, Cancelled, et.c.)
How do I create a reminder to reply to issues within 1 day?
What is the "Change Modified Date" in an SLA Target Escalation rule?
How do I remove many issues at the same time with the SPAM function
How do I clear issue permission in the database?
Repairing broken description from the history event
How do I hide issue types and only show issue templates in the "new issue" menu?
How do I assign an issue to someone?
How do I remove issues?
I want the system to automatically do something - should I create an Issue rule, a SLA/SLA Target escalation or an Issue alert?
How to set up user views.
User view rules
Custom Fields - User
Does the system stay in sync with LDAP after the first import?
If an account is deleted in @productName what happens then during next import.
If I import users from LDAP (AD) multiple times will that create duplicate users?
Does new users get imported automatically from LDAP (AD)?
How do I stop getting search subscription emails?
How do I change my default filter settings for the issues tab?
What ports needs to be opened between servers for VisionFlow to work?
Not all users are visible in the chat list
How can I handle support centers for different languages?
How can I change the logotype in the support center?
Can I embed the support center into my web site using IFrames?
How can I hide the user info from the start page?
What parameters are available to use in scripts in the support center?
How can I hide the Cookie consent text?
What is the Support Center?
How can I configure the support center?
How do I test how the support center looks for support users?
How can I keep track of support cases/issues easily?
What is the private/white label (OEM) partner program
Moving work logs
Work log categories
Work log settings
Manage expense types
Do I need to be a customer to become a partner?
Sprint (phase / version)
Last replied by
Fixed billing amount (Fixed price)
Custom field (Various types)
Encrypting passwords in property files on server
Information about encrypting
Masking and encrypting credit card numbers
My email server is blocked behind a firewall, what IP numbers do I need to allow access from?
Images in emails are blocked in Outlook, how can I make them visible by default?
How can I transfer some emails into a project with drag and drop in Outlook?
How can I stop the ticket system from sending autoreplies to incoming automatic emails?
What happens if email ticket system fails to fetch emails?
Is there be support for OAuth authentication?
Are my emails encrypted during transport?
Solving problems with the email ticket system with Gmail
Email gets marked as spam with no apparent reason, why?
How do I block bulk emails from ending up in SPAM folder?
How and where can I send email from the system?
What happens if I receive an email into my private mailbox?
How do I change the appearance of the HTML notification mails sent by the system? (Example: Fix for black background)
Can I reply to an issues directly using an email client such as outlook?
Can I reply to issues using a mobile phone, such as an Android phone?
Why can´t I see the reply to correspondent link/icon on my issues?
How to send the user´s name when replying from VP?
How can I configure the e-mail autoreply?
Our email server is blocked behind our firewall, how can I make @productName fetch email from it?
What happens to attachments when emails are converted to issues by the ticket system?
What is the E-mail ticket system?
How is a message converted to an issue in @productName?
Subprocessors and subcontractors
Security policy and backup routines
2011-08-18 - @productName downtime
2011-02-28 - @productName outage
2012-09-17 - @productName unavailable
2012-11-20 - Firewall problems
2013-03-12 - System slow and unreachable
2013-04-05 - Service unreachable
2013‑08‑27 ‑ Service disruption
2013-07-17 - Service disruption
2013-06-24 - System slow and unresponsive
2013-11-11 - One application node is not responding
2013-09-27 - Email service disruption
2013-10-06 - DNS disruption
2013-10-07 - Service disruption due to DDos attack
How do I upgrade Java and Tomcat from version 6 to the version 7?
How can I troubleshoot disk IO performance?
Server error: Too many open files
Troubleshooting performance problems in the installed version
The installation program hangs during upgrade, what can I do?
Server error: SQLServerException: the connection is closed.
I get some errors in the log files, what do they mean and how do I solve them?
Office365 - BAD Request is throttled
How do I upgrade Java and Tomcat from version 7 to the version 8.5?
2014-08-12 - Performance issues
2014-11-19 - Service disruption
2014-11-19 - Service disruption
2014-11-20 - Service disruption
2014-05-03 - Email ticket system disruption
2014‑05‑05 ‑ Email ticket system disruption
2014-07-02 - Service discruption
2014-07-08 - Email ticket system disruption
2014-01-14 ‑ Service disruption
2014‑04‑11 ‑ Service disruption due to infrastructure problem
2014‑04‑11 - Patch for heartbleed bug
2014‑01‑31 ‑ Service disruption prior to planned work
2014-01-22 - Service disruption due to network problem
2013‑02‑08: 16:00 ‑ 18:00
2013‑03‑22: 16:00 ‑ 18:00
2013-12-14: 16:00 - 18:00
2013-10-18: 00:01 - 01:00
2013-10-26: 16:00 - 18:00
2013‑09-27 : 00:20 - 05:20
2013-09-07 : 16:00 - 18:00
2013-06-28 : 02:30
2013-06-27 : 21:30
2013‑06‑30 : 09:00 ‑ 09:05
2013‑07‑02 : 02:00 - 04:00
2013‑07‑15 : 02:30 - 04:30
2013-06-23 : 10:00 - 11:30
2013-06-15 : 16:00 - 17:30
2014-05-17: 16:00 - 18:00
2014-06-27 : 16:00 - 18:00
2014-09-07: 16:00 - 19:00
2014-11-21 : 00:01 - 01:00
2014-12-15 : 00:01 - 01:00
2014-11-11 : 21:00 - 23:00
2015-06-13 : 17:00 - 23:30 : Planned work
2015-03-30 : 00:30
2015-01-16 : 00:01 - 06:00
2015‑11‑14 : 16:00 ‑ 18:00 : Planned work
Main changes - a selection from 2015
How can I create and manage site locations in the CMDB?
2015-01‑26 ‑ Service disruption for some customers
2015-01-27 - Email ticket system disruption
2015-06-03 - 03:54 - Service disruption for some customers
2015‑07‑09 ‑ 02:24 ‑ Service disruption due to database problems
2015-07-11 - Urgent unscheduled maintenance
2015-08-31 - 02:25 - Service disruption
2015‑03‑24 ‑ 07:01 - Service disruption
2015-03-24 - 15:00 - Service disruption #2
2015-03-25 - Unscheduled maintenance
2015-04-13 - 17:23 - Service disruption for some customers
2015‑05-06 ‑ 12:23 ‑ Email ticket system disruption for some customers
2016‑02‑06 : 16:00 - 18:00
2016-04-22 - Planned downtime 2016-04-23
2016-04-23 3:00 - 6:00
2016-03-12 : 16:00 - 18:00
2016-08-27: 11-12 (CET)
I get an ARITHABORT error when upgrading, what do I do?
Can we pay you to implement features?
What is a user?
Can you help us to customize the system?
Does my company/organization qualify for a non-profit license for @productName?
Does my organization/project qualify for a free license?
When converting to an active subscription will my projects and issues be kept?
In how many countries do you have customers using @productName?
What servers do you offer for the dedicated hosted version?
How can I obtain a free version of @productName?
GDPR - Common questions and answers
GDPR - General Data Protection Regulation
How much storage is includes in the system?
2017-09-07 19:00-19:30 CET
2017-05-19 00:01-04:00 AM CET
2017-08-12 10-12 AM CET
2017-01-14 10-12 CET
2017-03-17 00:00-04:00 AM CET
VisionFlow 13.0.8 has been released for installed on-premise customers
VisionFlow 13.0.43 has been released for installed on-premise customers
VisionFlow 13.0.49 has been released for installed on‑premise customers
VisionFlow 13.0.27 has been released for installed on-premise customers
VisionFlow 13.0.65 has been released for installed on-premise customers
VisionFlow 13.0.72 has been released for installed on‑premise customers
VisionFlow 13.0.75 has been released for installed on‑premise customers
VisionFlow 13.0.86 has been released for installed on‑premise customers
VisionFlow 14.1.9 has been released for installed on‑premise customers
VisionFlow 14.1.6 has been released for installed on‑premise customers
VisionFlow 15.2.15 has been released for installed on‑premise customers
VisionFlow 15.3.14 has been released for installed on‑premise customers
VisionFlow 15.2.4 has been released for installed on‑premise customers
VisionFlow 15.1.7 has been released for installed on‑premise customers
VisionFlow 14.2.5 has been released for installed on-premise customers
VisionFlow 14.4.8 has been released for installed on‑premise customers
VisionFlow 14.9.5 has been released for installed on‑premise customers
VisionFlow 14.5.13 has been released for installed on-premise customers
VisionFlow 14.6.6 has been released for installed on-premise customers
VisionFlow 14.10.9 has been released for installed on-premise customers
VisionFlow 15.7.10 has been released for installed on‑premise customers
VisionFlow 16.1.13 has been released for installed on‑premise customers
VisionFlow 15.11.8 has been released for installed on‑premise customers
VisionFlow 15.7.5 has been released for installed on‑premise customers
VisionFlow 15.6.1 has been released for installed on‑premise customers
VisionFlow 16.6.3 has been released for installed on‑premise customers
VisionFlow 16.3.17 has been released for installed on‑premise customers
Main changes between version 15.1 and 15.4
Main changes between version 15.8 and 15.11
Main changes between version 15.4 and 15.8
Main changes between version 14.10 and 14.11
Main changes between version 14.6 and 14.10
Main changes between version 14.0 and 14.6
Main changes between version 14.11 and 15.1
Main changes in version 13.0
Main changes in version 9.3
Main changes in version 9.4
Main changes in version 9.1
Main changes in version 9.2
Main changes in version 9.0
Main changes in version 8.4
Main changes in version 8.5
Main changes in version 10.0
Main changes in version 10.1
Main changes in version 10.4
Main changes in version 9.5
Main changes in version 9.6
Main changes in version 9.7
Main changes in between version 13.0 and 14.0
Main changes in version 12.2
Preliminary release plan for 2018
Main changes in version 12.1
Main changes in version 12.0
Main changes in version 11.2
Main changes in version 11.0
Main changes in version 11.3
Main changes in version 11.4
Main changes in version 11.1
Main changes in version 10.7
Main changes in version 10.5
Main changes in version 10.6
Main changes in version 10.2
Main changes in version 10.3
Main changes in version 4.1
Main changes in version 5.2.1
Main changes in version 5.2
Main changes in version 5.3
Main changes in version 5.4
Main changes in version 5.0.2
Main changes in version 5.1
Main changes in version 5.0.1
Main changes in version 5.0
Main changes in version 2.3
Main changes in version 2.1.2
Main changes in version 2.1
Main changes in version 2.2
New features in version 2.1.1
Main changes in version 2.4
Main changes in version 2.4.1
Main changes in version 3.0
Main changes in version 2.4.2
Main changes in version 3.2
Main changes in version 3.2.3
Main changes in version 4.0
Main changes in version 3.2.2
Main changes in version 3.2.1
Main changes in version 3.1.1
Main changes in version 3.1
Main changes in version 8.2
Main changes in version 8.3
Main changes in version 7.5.1
Main changes in version 8.1
Main changes in version 8.0
Main changes in version 7.4
Main changes in version 7.5
Main changes in version 7.2.1
Main changes in version 7.3
Main changes in version 7.2
Main changes in version 6.2
Main changes in version 6.3
Main changes in version 6.1
Main changes in version 6.0
Main changes in version 6.4
Main changes in version 7.0
Main changes in version 7.0.1
Main changes in version 7.0.2
Main changes in version 7.1
I can´t access to our email server via IMAP/POP3, can I still use the email ticket system?
Why do I get a Messaging Exception when trying to connect to the email server?
I get "MessageException: connection timed out" when trying to configure the email ticket system
AUTHENTICATION FAILED error in email settings
Install and configure Elasticsearch
Rebuild Elasticsearch indexes
SEVERE: Exception loading sessions from persistent storage
2016‑01‑17 ‑ Problem with email ticket system
2016‑12-14 ‑ 11:30 ‑ Service disruption
2016-12-17 - 09:46 - Service disruption
2016-11-30 - 12:00 - Cluster node restart
2016‑12-07 ‑ 07:30 ‑ Service disruption
2016-01-05 - 11:46 - Service disruption
2016‑04‑03 ‑ 15:10 ‑ Service disruption due to network problems
2016‑04‑07 ‑ 02:30 ‑ Service disruption
2016‑02‑05 ‑ 08:00 ‑ Service disruption - email ticket system
2016-02-29 - 18:55 - Service disruption
2016‑09‑28 - 15:13 ‑16:40 - Service disruption
2016-11-15 - 12:15 - Cluster node restart
2016‑10‑24 - 10:26 - Service disruption
2016-10-20 - 16:01 - Service disruption
2016-10-21 - 15:45 - Service disruption
2016-10-27 - 14:08 - Service disruption
2016‑10‑31 - 10:31 ‑ Service disruption
2016-06-06 - 21:20 - 21:26 - Service disruption
2016-08-23 - 14:11 - 14:20 - Service disruption
2017-03-03 - 11:40
2017-01-31, 9:25-11:09 - Cluster node restart
2017-04-27 - 00:44 - Service disruption
2017-06-19 - Email ticket system disruption
2017‑11-23 ‑ 08:22 ‑ 08:27 Service disruption
2017‑10‑20 ‑ Service disruption 07:30-08:18, 08:40-09:30 CET/UTC+1
2017‑11‑02 ‑ Service disruption 11:28-11:40
2017-09-22 - 04:10 - 06:35 Service disruption
2017‑09‑22 ‑ 10:07 ‑ 10:23 Service disruption
2017‑09‑15 ‑ 05:35 ‑ 06:25 Service disruption
2017-09-11 - 02:30 - Urgent unplanned system maintenance
2018‑01‑30 ‑ 15.15-15.50 - Cluster node restart
2018-01-09 11:07 - 11:08 Service disruption
2018-01-12 - Problems reaching our @productName teams by email
Solved. 2018-01-12 - Problems reaching our @productName teams by email
2018‑02‑21 09:30 ‑ 09:34 ‑ Cluster node restart
2018-02-28 07:55 - Problem with email import into the system
Solved - 2018-03-08 - Problems reaching visionflow.com external website
2018-02-16 10:58 - 11:04 - Cluster node restart
2018‑06‑08 10:32 ‑ 10:36 Service disruption
2018-09-21 20:48-22:50 CET - Service disruption
2018-08-06 07:22 - Service disruption
2018-07-05 14:38 - 14:40 Service disruption
2018-12-10 10:47 - 10:53 - Service disruption
2018‑08‑29 ‑ Performance problems 14:01-15:15 CET/UTC+1
2018-11-19 16:19 - Cluster node restart
2018-11-20 13:47-14.20 - Problem saving issues
2018‑12‑17 00:01‑06:00 CET
2018‑08‑21 19:00‑22:00 CET
Web page maintenance: 2018‑10‑22 22:00‑22:15
2018-06-09 18:00-21:00 CET
2018-03-02 00:01-04:00 CET
2018-02-26 05:30-06:30 CET
2019-01-14 11:50-11:55 Cluster node restart
2019-01-29 11:10-11:15 Cluster node restart
2019-02-01 - Problems with email fetching
2019‑02‑27 ‑ Problem with filters in issue list
2019‑03‑04 ‑ Problems with email fetching
2019‑05‑02 ‑ Service disruption
2019‑05‑06 10:45-10:48 ‑ Cluster node restart
2019‑04‑04 15:48 ‑ 15:50 ‑ Service disruption
2019-04-25 Cluster node restart
2019‑04‑25 ‑ Service disruption
2019-04-26 - Cluster node restart
2019-05-14 14:20 - 14:25 - Service disruption
2019-06-01 06:41 - 08:33 - Service disruption
2019-05-25 08:01 - 09:11 - Service disruption
2019-05-26 07:31 - 10:22 - Service disruption
2019-09-13 Performance problems
2019-10-04 Cluster node restart
2019-10-07 Service disruption
2019-10-09 15:14 - 15:24 Service disruption - performance problems
2019-11-04 - Intermittent DNS probems in our infrastructure
2019-10-16 Problems sending email for some customers
2019‑10‑18 15:09 ‑ 15:17 ‑ Performance degradation - Cluster node restart
2019‑10‑22 15:11 ‑ 15:18 ‑ Temporary performance problem
2019-10-23 - 06:30 - 06:45 Urgent unplanned system maintenance
2019-10-23 - Intermittent DNS probems in our infrastructure
2019‑11‑12 10:35 ‑ Performance degradation - Cluster node restart
2019-12-12 - DNS problem in our infrastructure
2019‑12‑19 Cluster node restart
2019-06-03 14:32-14:38 Service Disruption
2019‑07‑22 System down for maintenance : 19:00 ‑ 21:00 CET
2019‑11‑06 System down for maintenance : 20:00 ‑ 21:00 CET
2019‑10‑25 Maintenance in service provider infrastructure : 00:00 ‑ 06:00 CET
2019-09-06 23:00 - 2019-09-07 06:00 CET - Website maintenance
2019-08-26 Maintenance in service provider infrastructure : 00:00 - 04:00 CET
2019‑05‑27 System down for maintenance : 01:45 ‑ 06:30 CET
2019‑06-03 System down for maintenance : 01:00 ‑ 06:20 CET
2019‑05‑23 20:00‑20:30 CET
2019‑04‑11 21:00‑21:30 CET
2019‑04‑02 20:00‑21:30 CET
2019‑02‑20 21:00‑22:00 CET
2019-01-28 00:01-04:00 CET
2019‑01‑21 20:00-21:00 CET
Set user permission
Select list (Single choice)
Select list (Multiple choice)
User (without support users)
User (with support users)
Configuration Item (Product/Asset/Service/etc)
Attached files sub-tab
Work logs sub-tab
KB links sub-tab
General about sub-tabs and/or sub-sections
2020-04-29 Maintenance in service provider infrastructure : 06:30 ‑ 08:00 CET
2020-03-23 System down for maintenance : 20:00 - 21:00 CET
2020‑07‑01 Maintenance in service provider infrastructure : 18:00 ‑ 22:00 CET
2020‑04‑15 Problems viewing issues/tickets
2020-06-03 - Cluster node restart
Breach types - General overview
Issue has not changed for X hours
Due X hours from now
In progress more than X hours
Time in Start or Running statuses more than X hours
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