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List of Knowledge Base articles

Adding simple web forms to capture issues as an alternative to email


Design sub-tab


Knowledge base sub-tab


General sub-tab in support ceenter


Transfer support issues from customers to development/technology teams


Unified Support center


How do I organize my Service Desk (Help desk) in @productName?


What issue/ticket fields are recommended for Help Desk purposes?


General search function


Which issue fields are shown for support users in the Issues page


Use your own issue tabs in the support center


How can I start using the Support Center?


Getting started with Email ticket system


Add email templates to the "send email"-menu


Variables that can be used in email reply templates


Parsing values from email subject and content


Customer satisfaction survey


Forward from Issue history


Merging incoming email with an existing issue


Domain mappings in the Email ticket system


Multiple ticket systems in the same project


Ticket id and email ticket systems in different projects


CC-addresses are stored on the issue - you can reply to all


Email batch reply - sending same mail to several issues/customers


Mass email


What are Processing Rules in the Ticket System?


Email reply/Send email


How to use a Knowledge base


Anatomy of an article


How do I create an internal link to a KB Category?


Editing a KB article


How can I create an internal link from one KB article to another?


Uploading images while editing a KB article


Any recommendations about image size in articles?


How can I link to local files from a KB article or issue?


How do I make the KB indexable by Google or other search engines?


How do I add a KB link in the General section in top left?


Storing large inline images in KB articles result in errors, how do I solve this?


How do I subscribe to articles / categories in the Knowledge Base?


How to edit an article lacking title


How do I include videos in the KB?


How can I add images to a knowledge base article?


Who has access to the Knowledge Base?


Where can I add/edit categories and add/edit articles?


How do I move categories and articles?


How do I set permissions on categories and articles in the knowledge base?


How can I make a Forum visible in the Support Center?


Can a Support center User post Forum messages?


How can I make a folder visible in the Support Center?


How can I make a document visible in the Support Center?


How can I link to a document?


How much does @productName cost?


Do you charge for support center users?


Can I buy an installed version of @productName and deploy it on my own server?


What are the benefits with the hosted version compared to the installed one?


If we were to purchase the hosted version could we then migrate our data to an installed version later on?


Enterprise version


SAAS/Hosted and installed/on-premise version differences


How does a normal start-up procedure look?


I just inactivated some users - will that affect the coming invoice?


Recommended settings for best user experience with @productName


What is @productName?


Getting Started with @productName


How do we prioritize feature requests from users/customers?


Video demonstration of the system


Required key roles needed in your organisation


What are the system requirements for a computer running the system?


I have a question not answered here, where can I find the help I need?


What IP addresses can I use to configure our spam filter to accept emails from your email server?


Where can I find the log files for @productName?


Localising @productName


The Forum page


Dashboard Portlets


Terminology in the knowledge base


How do I create a new portlet?


How come I can't see the Account settings section anymore?


I get an error message when click logon: "Error: No matching user found! Try again!", what does this mean?


How can I make sure one of our employees is notified by e-mail for issues/tasks?


How do I include/show specific fields on issues that aren't visible by default?


How do I enter a planned end date for a task or issue?


How do I see a list of overdue tasks?


How can I add a multi-document attachment field to a simple form that looks better?


Can I make changes in the database?


Can I change to a non-secure server?


What are the system requirements for the installed version of @productName?


Update Lucene index


How can I increase the memory settings for @productName


How do I install and configure a proxy server with @productName?


Can I use another security/authentication mechanism than used by default?


What hashing algrithm is used by default in @productName


Can I run multiple @productName instances in the same Tomcat server?


How do I copy @productName from one server to another?


How can we do a backup of the data in our installation?


Maintenance work


Auto login from external portal


Can I make changes in the software?


What is the corporate branding module?


How do I redirect our domain/URL to @productName?


The Branding page


I get security warnings in Internet Explorer after I uploaded a changed css-file, why?


How do I move the latest changes to the main stylesheet (css) file for @productName into my own css file for my corporate branding?


Upgrade from @productName 2.3 to @productName 2.4


Upgrade from @productName 3.0 to @productName 3.1


Upgrade from version 3.1 to version 3.1.1


Upgrade from @productName 2.4 to @productName 2.4.1


Upgrade from @productName 2.4 to @productName 2.4.2


Upgrade from @productName 2.4.1 to @productName 2.4.2


Upgrade from @productName 2.4.2 to @productName 3.0


Upgrade from @productName 4.1 to @productName 5.0


Upgrade from @productName 5.0 to @productName 5.0.1


Upgrade from @productName 5.0.1 to @productName 5.0.2


Upgrade from @productName 5.0.2 to @productName 5.1


Install @productName 4.1_patch2


Install @productName 4.1_patch3


Install @productName 4.1_patch1


Upgrade from @productName 3.2.2 to @productName 4.0


Upgrade from @productName 4.0 to @productName 4.1


Upgrade from version 3.1.1 to version 3.2


How do I add a patch for the installed version?


Upgrade from version 3.2 to version 3.2.1


Upgrade from @productName 6.3 to @productName 6.4


Upgrade from @productName 6.4 to @productName 6.4.1


Upgrade from @productName 6.4.1 to @productName 6.4.2


Upgrade from @productName 6.1 to @productName 6.2


Upgrade from @productName 6.2 to @productName 6.3


Upgrade from @productName 5.4 to @productName 6.0


Upgrade from @productName 6.0 to @productName 6.1


Upgrade from @productName 5.1 to @productName 5.2


Upgrade from @productName 5.2 to @productName 5.2.1


Upgrade from @productName 5.2.1 to @productName 5.3


Upgrade from @productName 5.3 to @productName 5.4


How do I upgrade multiple versions at the same time?


Upgrade from @productName 7.1 to @productName 7.2


Upgrade from @productName 7.2 to @productName 7.2.1


Upgrade from @productName 7.0 to @productName 7.0.1


Upgrade from @productName 6.4 to @productName 7.0


Upgrade from @productName 7.0.2 to @productName 7.1


Upgrade from @productName 7.0.1 to @productName 7.0.2


Upgrade from @productName 7.2.1 to @productName 7.3


Upgrade from @productName 7.3 to @productName 7.4


Activate Spam filter


About the spam engine


Installation when going from hosted to installed version


Overview of the SLA Target and Escalation feature


SLA Troubleshooting


SLA Examples


About Service Level Agreements


Overview of SLA Management in @productName


View SLA in Issues and Issue list


The Work Schedules page


The SLA Targets page


How can I manage issues for sprints efficiently in the issues tab?


The Sprint page


The Burn-down page


The Build History page


The Release Notes page


The Edit Release Notes page


I have created release notes but they are not visible, how come?


How do I add an issue to an iteration/sprint/phase?


The phase / sprint info page


Resource availability


How to transfer incomplete issues from one sprint/phase to the next for further work in the new sprint/phase


Burn-down charts


Create a build from your build environment (and upload file)


Introduction to the Web Service API


What are web services?


The Issue page - viewing a single issue


Manage issues - Issues list page


The Edit issue type page


Issue tags


The Issue documents page


Text search in issue filter mode


Create a new mail /ongoing conversation


Issue subscribers


Ranking Issues (Global rank)


Owner and responsible user, what is the difference?


I cannot set some issue fields when creating an issue, only when editing, why?


Issue permission viewer


Links to Knowledge base (KB) articles


Navigating on Issue - Next/Previous buttons


Issue history viewer


Copy/Transfer issue


Why are some issues in bold text?


Opening an issue from email - shows info/warning text in new tab


Issue Reminders


Recurring issues


Issue templates


Merge issues


Issue timers


Description - cannot save changes to just the text formatting


Open issue from Mail


How does @productName help with SOX compliance?


What´s the maximum size of files a customer can upload to the system?


The text in the issue history looks like it is chopped off at the right border


Customizations of issue types, statuses, priorities and severities


Creating an issue


No issue permission


The Context Menu for issues


I want to create an issue rule that changes an issue a number of hours before the SLA breaches


Making and registering phone calls on issues


How can I put a task on hold and automatically re-open it at a certain date


Batch update issues


Blank out issues (Anonymize issues)


Custom board


Show related KB articles


Sub-tabs on Issue: Which permissions to show/hide these?


Logging of deleted issues


How to enable sub-issues?


Sub-issues in the issues-tab


Sub-issues in the "Edit issue"-page


How to make hidden sub-issues disappear from the main issue list too?


Can I make an existing issue into a sub-issue of another issue?


Can I control the behavior of sub-issues and parent depending on statuses?


Custom fields of type Configuration item can now select multiple items


I want to only use date on my Start/Due date, not date + time


Migrating data from a field to a custom field


The Resolution issue field


The Source Issue field


How can I add an issue field to an issue?


What are the default issue fields?


What is the difference between Reporter Company and Company?


How does the In-Progress indicator issue field work?


How to create new custom fields for issues


Improved Custom Fields


Is there a limit to the number of items for a select list in a custom field?


Customize your issue fields in the Issue Field Configuration


Issue Field Configuration preview


How to add help texts to fields


My issue field has a custom name - how do I know which standard field this corresponds to?


Quick search


Saved searches


Filters


Issue# search


Search menu


Search subscriptions


The Search page


Advanced search


How do I change my default filter settings for the issues tab?


Searching multiselect fields


How can I send a notification upon a specific status transition?


Can I reset a customised notification template to the default template look?


Which notification uses which notification template?


Send notification to the initiator of the event - what is this?


Edit Notification Templates


Overview of Notifications


Troubleshooting notifications


How to send a notification when status is changed from X to something else


How do I send a notification to support users when issue is closed?


What is a project?


Logging of events


What is a workspace?


Project overview


How to inactivate a project?


Manage Project Categories


Planning Board


PM Methodologies supported in @productName


Copying a project


Using project templates


The Project Summary - List view


How do I delete a project?


The Project page


Creating a new project


The Project Users page


The Edit Project Info page


The Edit Resource Availability page


Custom fields on Project


How can I merge two projects into one?


The Project Summary - Table view


The Project Summary - Chart view


The Project Summary


CVS integration


Beanstalk integration


Git integration


Integrate other Version control systems with @productName?


Special commands in VCS for creating and editing issues


How do i set up and configure Subversion?


Subversion integration


Jenkins integration (Continuous Integration)


How to track iteration progress with burn-down and burn-up charts


How to effectively organize your tasks in iterations/sprints


How to organize your issues in requirements/tasks


SPF and Spam control


Get performance information to send to @productName support


How to create recurring mailed reports


Migrating custom issue fields from project to account level


Get the best performance out of your web browser


How do we "handle" if someone is sick in the project team?


Sprint planning - time or story points?


How to manage test cases


How to easily visualise the support queue in @productName


Handling issues/mails when someone is on vacation or sick leave


How can I limit what issue types users from different customers can see?


How do I restrict access to the support center?


What is the difference between "support users", contacts and normal users?


How do I create users for the Support center?


General overview of the permission architecture


LDAP configuration tips and debugging info


Azure Active Directory Domain Services


Configuring SSO with AD and Kerberos


SSO with Kerberos


How to configure LDAP Import and login authentication


I get SEVERE: failed setting ip_ttl in the log files, why?


How to enable SSL Encryption - with a purchased certificate


How to enable SSL Encryption - with a self signed certificate


How do I remove the /visionproject/ part of the URL?


Can I store document/files on a secondary server?


Change the default email monitoring interval


I sometimes get NotSerializableException in the log files, why?


How can I change the default port used for @productName?


How do I use an A record such as visionproject.mydomain.com?


How do I increase the logging/debug level in the log files?


How can I increase the session time-out?


How do I configure @productName to work in our DMZ?


Attributes in visionproject.properties


The Companies page


The Searches tab in the bottom left panel


The Tags tab in the left panel


Start page navigation in @productName


Dashboard


Navigation Panel


Hidden gems in the user interface


Logging on to @productName


How do I create system users and add contact persons in the system?


Change how tables/grids look


Permissions and public setting -  Inheritance on document folders


Documents can be set to Read-Only for some users or user groups


How do I lock documents?


Track versions on files/documents


Quick edit-save of document


Upload and manage documents and files


The Documents page


Why does Quick edit-save of documents not work for me?


How do I group work logs or expenses on date in the Time/Expenses tab?


Resource availability - hours


Time/Cost tracking


Time/Expenses page


Remaining time is not correct on the issue - why?


What happens when a Workflow and an Issue Rule try to update the same issue?


Workflow with validating/signing off/attesting


How to use Workflow


The Project Settings page - General


The Notifications page


The Workflow page


The SLA Escalations page


The Email Ticket System page


The Cost page


The Simple Forms page


Late/Upcoming sprints/milestones


My open issues


Recent activity


Personal notes


Quick links


Saved Searches/Filters on the Dashboard


Burn-down


Burn-up


Open Issues


Open Issues (by issue type)


New Issues Trend chart


Closed Issues Trend chart


New and Closed Issues Trend chart


Resolution Time


Resolution Time (by issue type)


Average Time in Status


Open Sprints Timeline


About chart portlets


Issue distribution graphs


Product issues


The Additional Features page


The Billing Summary page


The Billing Preferences page


The Account settings page


The Custom fields on User page


The Terminology page


Issue Sources


Open issues


New/Closed issues trend


Estimated/Available time report


Product report


Burndown/Burnup report


Project Status report


Time report


Resource allocation report


Initial response time report


Resolution time


In progress time


SLA Compliance


The Reports page


Export to PDF


Issue history


Issue escalation


General panel


Projects panel


Online users panel


Last visited users panel


Edit User page  


Add and manage users


The Profile page


User language setting


Merge users


User history


Search and filter on Users


User documents


Issues on User


Import users


Export users


Add several users to the same email account


Bank ID


User views - controlling who sees what fields on Users


One User Group cannot create users with a specific User Group. Why?


Shared users


Anonymize users


Delete users


View users log in/log out actions


Add and manage issues on companies


Company views - controlling who sees which fields on a Company


Export companies


Import companies


Company organisational structure


Custom fields on companies


Edit Company Types


Edit Company Statuses


Add and manage Companies


Cumulative Flow Diagram


Cycle time chart


Story point support


Kanban board


Issue link info-icon in the Issues list


Active links


Issue links Settings


Direct links to issues


Issue links and dependencies


Import from MS Project


Export in xls, csv, xml, pdf or rtf format


How do I import issues (tickets/cases) from other systems?


Importing issues


The Import file formatting


How to create Export templates


Export issue data into an Export template document


Sub-issues and Export/Import


Column headers for Excel files uses a two-row format


I have read that I could earn my user licenses for free! How do I do that?


How do I become a referral partner?


How much commission do I get when I refer a customer to you?


How is the sales commision paid out?


What are the benefits with the referral / affiliate partner program?


What are the responsibilities and limitations?


What are the benefits with the VAR program?


How do I see which user I'm currently logged in as?


How can we import data into @productName?


How do I integrate your application with another system?


How to change my password?


The screenshot applet doesn´t show, what is wrong?


The multi upload applet doesn't show, what is wrong?


The document editor applet doesn't show, what is wrong?


My dashboard is blank, how come?


Can I use @productName in two web browsers at the same time?


What is needed to enable Gantt charts?


We have problems relaying/sending emails, why?


How can I use the system for recruitment ?


What are the core objects in the system and how do they relate?


What is Application Lifecycle Management (ALM)?


I get an error message when the system tries to connect to the server, what does it mean?


How is the system built - what is the architecture?


The HTML of the description/incoming replies is corrupt and the content is not correct - Why?


Is there a spell checker in @productName?


Can @productName be used in IPad / Android tablet?


I get errors using the multi upload or document editor applet, how do I get more info?


How can @productName be used?


@productName doesn't work in IE


'Plugin not supported' error message in Chrome for some functions (add screenshot, multiupload document, edit document content)


How do I open my browser's JavaScript console?


What types of custom fields are there?


How can I enable system notifications in web browser?


Can I prevent issues with a certain status/issue type from being shown in issue lists?


I already have a user but I can't log into the support center for @productName, how come?


How to setup one mailbox for multiple projects?


Is there a printer friendly view of an issue?


Which issue types are available in @productName?


Can I purchase the source code for @productName?


Can @productName be used in other types of projects than just software developnent?


Is @productName available in other languages than English?


What predefined optional names are there in the terminology?


Which concepts or terms have optional alternate terminology?


If the installed version seems slow, what might be the problem?


Internationalization, terminology and language resource files..


Workflow for translation of @productName


How languages and terminology work in @productName


Why are some terms not translated?


Edit Product/Service/Component statuses


The Products/Services/Assets/Configuration Items page


The product/service management module (asset/inventory/cmdb)


I can not see the products function, how do I add it?


Product and Release Management


Partner access / company access


The base Product/Config Item issue field is configurable like the custom Config Item fields


Relationship links between Product/Assets/Services/Config Items


Linking a Knowledge Base article to a Product/Service/Asset/Config item


Configuration item graph


What products/services/CI´s are visible and can be set on an issue by a support user?


How do I add products to a company, so these are the only ones that can be set on issues?


I have created custom fields for Products/assets/configuration items, but I cannot see them on the items!


How do I only show certain products/services on a given project?


The default configuration item types


Users and User groups on Contracts


Contracts for project delivery and maintenance


History on Contract


Documents on Contracts


Manage Contracts


Plugins - general instructions


How can we extend @productName on our own?


General links


How to find the ProjectID


General


Email


Custom dashboards


Getting started with custom dashboard


How to configure custom dashboards


Issue source


Action buttons


Issue Urgency


Issue escalation levels


Issue Links - Project specific settings


Issue Types


Issue Statuses


Issue Severities


Issue Priorities


Custom Fields


Issue Fields


Issue Links - Default specification


Issue resolutions


Interaction statuses


Issue Rules


Issue Alerts


Branding


Terminology


Notification Templates


Security


Logging


Company Types


Company Statuses


Custom fields


Custom fields


Relationship types


Locations


General fields configuration


Product Statuses


Unit types


Contracts for Service Management (SLM/SLA)


Contract Statuses


General settings for contract and licenses


E-mail Templates


Custom fields for Contracts


Contract types


Roles


User Groups


Role Permissions


What does "Is administrator" and "Is project administrator" mean?


Modules


Billing summary


Billing preferences


1. Overview


2. Prerequisites


3. Configure Apache Tomcat


4. Configure the proxy server


Are we allowed to make changes in the source code?


What does "Lucene engine has been shutdown" mean in the log file?


Live support chat module


Enterprise/corporate chat module


Support chat in page (no pop-up).


Support chat in pop-up


Getting started with chat


How to use a Chat/XMPP client


Auto-refresh/data push to Dashboard portlets


FAQ and common problems


6. How do I know if the chat is working?


5. Installing/loading certificate (Optional)


4. Enable chat module


1. Overview


2. Install XMPP Server


3. Install and configure the proxy server.


Upgrade Tigase to 7.1.x


2.a Installing XMPP Server Windows


2.b Installing XMPP Server Linux


Migrate chat to websockets


Calendar


Meeting management


How can do I see issues/meetings/events in my Outlook calendar?


How does the premium plus (phone) support work?


What type of support is covered by the support packages?


Premium support services


What modules does the installed version include?


How do I activate additional features/modules?


What modules are available in @productName?


How many system user licenses do I need for the installable server (on-premise) version?


I get an LicenseVerificationException, how do I solve this?


Why is my credit card being denied? Why does it say that my card cannot be verified?


Problem paying via bank/wire transfer


Installed server version - what happens if we don´t pay the yearly upgrade/support fee?


How do we cancel our @productName account?


Where can I find the invoices for @productName?


How do I pay the invoices for @productName?


What happens if we do not pay our invoices on time?


Do I need to delete inactive users to avoid being billed for them?


When and how do I pay?


Getting started with the mobile app


The Timeline page


Items included in the Timeline


Modification of items


Create links in timeline view with drag and drop


5. Verify your installation


1. Prepare the server


3. Install the license file


4. Initial configuration and configuration of the default account


2. Installation


6. Setup a test environment


Where can I download the installation/upgrade files for @productName?


Upgrade the installed version of @productName


Testing before upgrade


How do I backup and restore VisionFlow?


What to do if an upgrade fails?


Unified Support center


How many custom fields can I add on issues?


Remove or hide issue statuses


Regular expression format (regex)


Creating support user (customer) and give him/her access to support center


Examples using the API with PHP


How do I get or set custom fields on issues


Using a queryObject


Logging in using the Web service API


Adding and editing worklogs using the Web service API


Work Schedule Exception Schemes


SLAs


SLA Targets


Work Schedules


What is Idea Management?


To get started


Work log time settings


Work log Categories


CTI (Computer telephony integration) / Phone integration


SMS integration


Exchange (EWS)


Web Service API


Version Control Systems


Continuous Integration (CI) systems


Controlling level of information shown about meetings


The Resource allocation page


I get an error: java.lang.IllegalStateException: Parameter count exceeded allowed maximum: 512


How can I change the default file size allowed for upload?


MySQL : Database connection is closed


Solve encoding problem on MySQL


How do I move @productName to another server?


How can I manually change the database settings for the system?


Where and how can I change the SMTP settings?


OpenJDK vs Oracle JDK


Stage


Risk


Scope


Cost


Quality


Schedule


Custom fields - Project


What fields are not editable for support users in the support center?


How do I make the description field not mandatory?


What are common ticket/issue fields used for Help desk purposes?


How do I create an SLA to close issues in status Message sent after 3 days?


How do I use multiple SLA's?


What is the "Change Modified Date" in an SLA Target Escalation rule?


How do I assign multiple SLA´s to the same company


How do I monitor due date with an SLA and get notified when date is getting near?


What decides which SLA is used?


How do I create a reminder to reply to issues within 1 day?


When does a SLA target get achieved and cancelled in the SLA tab on issues?


How do I pause the time in a SLA?


Repairing broken description from the history event


How do I remove many issues at the same time with the SPAM function


I want the system to automatically do something - should I create an Issue rule, a SLA/SLA Target escalation or an Issue alert?


How do I hide issue types and only show issue templates in the "new issue" menu?


How do I remove issues?


How do I assign an issue to someone?


How do I clear issue permission in the database?


Custom Fields - User


Does the system stay in sync with LDAP after the first import?


If an account is deleted in @productName what happens then during next import.


If I import users from LDAP multiple times will that create duplicate users?


Does new users get imported automatically from LDAP?


How do I stop getting search subscription emails?


Images in emails are blocked in Outlook, how can I make them visible by default?


What ports needs to be opened between servers for VisionFlow to work?


Not all users are visible in the chat list


How can I change the logotype in the support center?


Can I embed the support center into my web site using IFrames?


How can I hide the user info from the start page?


What parameters are available to use in scripts in the support center?


How can I hide the Cookie consent text?


What is the Support Center?


How can I  handle support centers for different languages?


How can I keep track of support cases/issues easily?


How do I test how the support center looks for support users?


How can I configure the support center?


What is the private/white label (OEM) partner program


Expense types


Moving work logs


Work log settings


Work log categories


Adding Expenses


Manage expense types


Do I need to be a customer to become a partner?


Contract


Urgency


Escalation level


SLA


Next Breach


Custom field (Various types)


Source direction


Issue key


Title


Status


Type


Description


Created


Modified


Completed


In progress


Owner


Owner group


Start date


Due date


Tags


Progress


Sprint (phase / version)


Affected Sprint


Estimated time


Actual time


Remaining time


Ticket id


Last replied by


Source


Billing amount


Cost amount


Resolution


Fixed billing amount (Fixed price)


Fixed time


Solution


Story points


Check list


Company


Severity


Priority


Reporter


Reporter Company


Developer


Masking and encrypting credit card numbers


Information about encrypting


Encrypting passwords in property files on server


Solving problems with the email ticket system with Gmail


How do I block bulk emails from ending up in SPAM folder?


How can I transfer some emails into a project with drag and drop in Outlook?


How can I stop the ticket system from sending autoreplies to incoming automatic emails?


How and where can I send email from the system?


Email gets marked as spam with no apparent reason, why?


My email server is blocked behind a firewall, what IP numbers do I need to allow access from?


What happens if email ticket system fails to fetch emails?


Is there be support for OAuth authentication?


What is the E-mail ticket system?


How is a message converted to an issue in @productName?


What happens if I receive an email into my private mailbox?


How do I change the appearance of the HTML notification mails sent by the system? (Example: Fix for black background)


What happens to attachments when emails are converted to issues by the ticket system?


Can I reply to an issues directly using an email client such as outlook?


Can I reply to issues using a mobile phone, such as an Android phone?


How can I configure the e-mail autoreply?


Why can´t I see the reply to correspondent link/icon on my issues?


How to send the user´s name when replying from VP?


Our email server is blocked behind our firewall, how can I make @productName fetch email from it?


Privacy policy


Security policy and backup routines


Subprocessors and subcontractors


2011-08-18 - @productName downtime


2011-02-28 - @productName outage


2012-11-20 - Firewall problems


2012-09-17 - @productName unavailable


2013-11-11 - One application node is not responding


2013‑08‑27 ‑ Service disruption


2013-09-27 - Email service disruption


2013-10-07 - Service disruption due to DDos attack


2013-07-17 - Service disruption


2013-06-24 - System slow and unresponsive


2013-03-12 - System slow and unreachable


2013-04-05 - Service unreachable


2013-10-06 - DNS disruption


How do I upgrade Java and Tomcat from version 7 to the version 8.5?


Server error: SQLServerException: the connection is closed.


Server error: Too many open files


I get some errors in the log files, what do they mean and how do I solve them?


How can I troubleshoot disk IO performance?


How do I upgrade Java and Tomcat from version 6 to the version 7?


The installation program hangs during upgrade, what can I do?


Troubleshooting performance problems in the installed version


2014-11-19 - Service disruption


2014-11-19 - Service disruption


2014-11-20 - Service disruption


2014-08-12 - Performance issues


2014-07-02 - Service discruption


2014-07-08 - Email ticket system disruption


2014-05-03 - Email ticket system disruption


2014‑05‑05 ‑ Email ticket system disruption


2014‑04‑11 ‑ Service disruption due to infrastructure problem


2014‑04‑11 - Patch for heartbleed bug


2014‑01‑31 ‑ Service disruption prior to planned work


2014-01-14 ‑ Service disruption


2014-01-22 - Service disruption due to network problem


2013‑02‑08: 16:00 ‑ 18:00


2013-12-14: 16:00 - 18:00


2013-10-18: 00:01 - 01:00


2013-10-26: 16:00 - 18:00


2013‑09-27 : 00:20 - 05:20


2013-09-07 : 16:00 - 18:00


2013-06-28 : 02:30


2013-06-27 : 21:30


2013‑06‑30 : 09:00 ‑ 09:05


2013‑07‑02 : 02:00 - 04:00


2013‑07‑15 : 02:30 - 04:30


2013-06-15 : 16:00 - 17:30


2013-06-23 : 10:00 - 11:30


2013‑03‑22: 16:00 ‑ 18:00


2014-05-17: 16:00 - 18:00


2014-06-27 : 16:00 - 18:00


2014-11-21 : 00:01 - 01:00


2014-09-07: 16:00 - 19:00


2014-12-15 : 00:01 - 01:00


2014-11-11 : 21:00 - 23:00


2014-01-31: 03:00


2015-06-13 : 17:00 - 23:30 : Planned work


2015-03-30 : 00:30


2015‑11‑14 : 16:00 ‑ 18:00 : Planned work


Main changes - a selection from 2015


2015-01-16 : 00:01 - 06:00


How can I create and manage site locations in the CMDB?


2015-06-03 - 03:54 - Service disruption for some customers


2015-08-31 - 02:25 - Service disruption


2015‑07‑09 ‑ 02:24 ‑ Service disruption due to database problems


2015-07-11 - Urgent unscheduled maintenance


2015-01‑26 ‑ Service disruption for some customers


2015-01-27 - Email ticket system disruption


2015‑03‑24 ‑ 07:01 - Service disruption


2015-03-24 - 15:00 - Service disruption #2


2015-03-25 - Unscheduled maintenance


2015‑05-06 ‑ 12:23 ‑ Email ticket system disruption for some customers


2015-04-13 - 17:23 - Service disruption for some customers


2016‑02‑06 : 16:00 - 18:00


2016-03-12 : 16:00 - 18:00


2016-08-27: 11-12 (CET)


2016-04-22 - Planned downtime 2016-04-23


2016-04-23 3:00 - 6:00


2016-10-22: 11-13(CET)


I get an ARITHABORT error when upgrading, what do I do?


Can we pay you to implement features?


What is a user?


How can I obtain a free version of @productName?


Terms of use


Can you help us to customize the system?


GDPR - common questions and answers


GDPR - General Data Protection Regulation


GDPR


How much storage is includes in the system?


When converting to an active subscription will my projects and issues be kept?


In how many countries do you have customers using @productName?


Does my company/organization qualify for a non-profit license for @productName?


Does my organization/project qualify for a free license?


What servers do you offer for the dedicated hosted version?


2017-09-07 19:00-19:30 CET


2017-08-12 10-12 AM CET


2017-03-17 00:00-04:00 AM CET


2017-05-19 00:01-04:00 AM CET


2017-01-14 10-12 CET


VisionFlow 13.0.8 has been released for installed on-premise customers


VisionFlow 13.0.27 has been released for installed on-premise customers


VisionFlow 13.0.43 has been released for installed on-premise customers


VisionFlow 13.0.49 has been released for installed on‑premise customers


VisionFlow 13.0.65 has been released for installed on-premise customers


VisionFlow 13.0.72 has been released for installed on‑premise customers


VisionFlow 13.0.75 has been released for installed on‑premise customers


Solved. 2018-01-12  - Problems reaching our @productName teams by email


VisionFlow 13.0.86 has been released for installed on‑premise customers


VisionFlow 14.1.9 has been released for installed on‑premise customers


VisionFlow 14.1.6 has been released for installed on‑premise customers


VisionFlow 14.2.5 has been released for installed on-premise customers


VisionFlow 14.4.8 has been released for installed on‑premise customers


VisionFlow 14.5.13 has been released for installed on-premise customers


VisionFlow 14.6.6 has been released for installed on-premise customers


VisionFlow 14.9.5 has been released for installed on‑premise customers


VisionFlow 14.10.9 has been released for installed on-premise customers


VisionFlow 15.7.10 has been released for installed on‑premise customers


VisionFlow 15.2.4 has been released for installed on‑premise customers


VisionFlow 15.2.15 has been released for installed on‑premise customers


VisionFlow 15.3.14 has been released for installed on‑premise customers


VisionFlow 15.1.7 has been released for installed on‑premise customers


VisionFlow 15.7.5 has been released for installed on‑premise customers


VisionFlow 15.6.1 has been released for installed on‑premise customers


Main changes between version 14.11 and 15.1


Preliminary release plan for 2019


Main changes between version 15.1 and 15.4


Main changes between version 15.4 and 15.8


Main changes in version 2.3


Main changes in version 2.1.2


Main changes in version 2.1


Main changes in version 2.2


New features in version 2.1.1


Main changes in version 2.4


Main changes in version 3.1.1


Main changes in version 2.4.1


Main changes in version 3.0


Main changes in version 2.4.2


Main changes in version 3.1


Main changes between version 14.10 and 14.11


Main changes between version 14.6 and 14.10


Main changes between version 14.0 and 14.6


Main changes in version 13.0


Main changes in between version 13.0 and 14.0


Main changes in version 12.2


Preliminary release plan for 2018


Main changes in version 12.1


Main changes in version 12.0


Main changes in version 11.2


Main changes in version 11.0


Main changes in version 11.1


Main changes in version 11.3


Main changes in version 11.4


Main changes in version 10.5


Main changes in version 10.6


Main changes in version 10.7


Main changes in version 10.2


Main changes in version 10.3


Main changes in version 10.1


Main changes in version 10.4


Main changes in version 8.2


Main changes in version 8.3


Main changes in version 8.1


Main changes in version 8.4


Main changes in version 8.5


Main changes in version 9.1


Main changes in version 9.2


Main changes in version 9.0


Main changes in version 9.3


Main changes in version 9.4


Main changes in version 10.0


Main changes in version 9.7


Main changes in version 9.6


Main changes in version 9.5


Main changes in version 7.0.2


Main changes in version 7.0.1


Main changes in version 7.1


Main changes in version 7.3


Main changes in version 7.2.1


Main changes in version 7.2


Main changes in version 7.4


Main changes in version 7.5


Main changes in version 7.5.1


Main changes in version 8.0


Main changes in version 4.1


Main changes in version 3.2


Main changes in version 3.2.2


Main changes in version 3.2.1


Main changes in version 3.2.3


Main changes in version 4.0


Main changes in version 5.0.2


Main changes in version 5.1


Main changes in version 5.0.1


Main changes in version 5.0


Main changes in version 6.0


Main changes in version 6.1


Main changes in version 6.2


Main changes in version 6.3


Main changes in version 5.4


Main changes in version 5.2.1


Main changes in version 5.3


Main changes in version 5.2


Main changes in version 7.0


Main changes in version 6.4


Why do I get a Messaging Exception when trying to connect to the email server?


I can´t access to our email server via IMAP/POP3, can I still use the email ticket system?


AUTHENTICATION FAILED error in email settings


I get "MessageException: connection timed out" when trying to configure the email ticket system


Install and configure Elasticsearch


Rebuild Elasticsearch indexes


Overview


SEVERE: Exception loading sessions from persistent storage


2016‑01‑17 ‑ Problem with email ticket system


2016-11-15 - 12:15 - Cluster node restart


2016‑12-14 ‑ 11:30 ‑ Service disruption


2016-12-17 - 09:46 - Service disruption


2016-11-30 - 12:00 - Cluster node restart


2016‑12-07 ‑ 07:30 ‑ Service disruption


2016‑09‑28 - 15:13 ‑16:40 - Service disruption


2016-08-23 - 14:11 - 14:20 - Service disruption


2016‑10‑24 - 10:26 - Service disruption


2016-10-20 - 16:01 - Service disruption


2016-10-21 - 15:45 - Service disruption


2016-10-27 - 14:08 - Service disruption


2016‑10‑31 - 10:31 ‑ Service disruption


2016-06-06 - 21:20 - 21:26 - Service disruption


2016-01-05 - 11:46 - Service disruption


2016‑04‑03 ‑ 15:10 ‑ Service disruption due to network problems


2016‑04‑07 ‑ 02:30 ‑ Service disruption


2016‑02‑05 ‑ 08:00 ‑ Service disruption - email ticket system


2016-02-29 - 18:55 - Service disruption


2017-01-31, 9:25-11:09 - Cluster node restart


2017-03-03 - 11:40


2017-04-27 - 00:44 - Service disruption


2017-06-19 - Email ticket system disruption


2017‑11-23 ‑ 08:22 ‑ 08:27 Service disruption


2017‑10‑20 ‑ Service disruption 07:30-08:18, 08:40-09:30 CET/UTC+1


2017‑11‑02 ‑ Service disruption 11:28-11:40


2017‑09‑15 ‑ 05:35 ‑ 06:25 Service disruption


2017-09-22 - 04:10 - 06:35 Service disruption


2017‑09‑22 ‑ 10:07 ‑ 10:23 Service disruption


2017-09-11 - 02:30 - Urgent unplanned system maintenance


2018-01-09 11:07 - 11:08 Service disruption


2018-01-12  - Problems reaching our @productName teams by email


2018‑01‑30 ‑ 15.15-15.50 - Cluster node restart


2018-02-16 10:58 - 11:04 - Cluster node restart


2018‑02‑21 09:30 ‑ 09:34 ‑ Cluster node restart


2018-02-28 07:55 - Problem with email import into the system


Solved - 2018-03-08 - Problems reaching visionflow.com external website


2018‑06‑08 10:32 ‑ 10:36 Service disruption


2018-08-06 07:22 - Service disruption


2018-07-05 14:38 - 14:40 Service disruption


2018-09-21 20:48-22:50 CET - Service disruption


2018-11-19 16:19 - Cluster node restart


2018-11-20 13:47-14.20 - Problem saving issues


2018-12-10 10:47 - 10:53 - Service disruption


2018‑08‑29 ‑ Performance problems 14:01-15:15 CET/UTC+1


2018‑12‑17 00:01‑06:00 CET


Web page maintenance: 2018‑10‑22 22:00‑22:15


2018‑08‑21 19:00‑22:00 CET


2018-06-09 18:00-21:00 CET


2018-03-02 00:01-04:00 CET


2018-02-26 05:30-06:30 CET


How to convert the old LDAP Import job after upgrade to 14.4.8 or later


How do I configure LDAP integration?


How do I import users from my LDAP server into @productName?


How does LDAP authentication work in @productName?


2019‑02‑27 ‑ Problem with filters in issue list


2019‑03‑04 ‑ Problems with email fetching


2019-02-01 - Problems with email fetching


2019-01-29 11:10-11:15 Cluster node restart


2019-05-14 14:20 - 14:25 - Service disruption


2019‑05‑02 ‑ Service disruption


2019‑05‑06 10:45-10:48 ‑ Cluster node restart


2019‑04‑04 15:48 ‑ 15:50 ‑ Service disruption


2019-04-25 Cluster node restart


2019‑04‑25 ‑ Service disruption


2019-04-26 - Cluster node restart


2019-06-03 14:32-14:38 Service Disruption


2019-05-25 08:01 - 09:11 - Service disruption


2019-05-26 07:31 - 10:22 - Service disruption


2019-06-01 06:41 - 08:33 - Service disruption


2019-09-13 Performance problems


2019-10-16 Problems sending email for some customers


2019‑10‑18 15:09 ‑ 15:17 ‑ Performance degradation - Cluster node restart


2019‑10‑22 15:11 ‑ 15:18 ‑ Temporary performance problem


2019-10-23 - 06:30 - 06:45 Urgent unplanned system maintenance


2019-10-23 -  Intermittent DNS probems in our infrastructure


2019-10-04 Cluster node restart


2019-10-07 Service disruption


2019-10-09 15:14 - 15:24 Service disruption - performance problems


2019-11-04 -  Intermittent DNS probems in our infrastructure


2019‑11‑12 10:35 ‑ Performance degradation - Cluster node restart


2019-01-14 11:50-11:55 Cluster node restart


2019‑10‑25 Maintenance in service provider infrastructure : 00:00 ‑ 06:00 CET


2019-09-06 23:00 - 2019-09-07 06:00 CET - Website maintenance


2019-08-26 Maintenance in service provider infrastructure : 00:00 - 04:00 CET


2019‑11‑06 System down for maintenance : 20:00 ‑ 21:00 CET


2019‑06-03 System down for maintenance : 01:00 ‑ 06:20 CET


2019‑07‑22 System down for maintenance : 19:00 ‑ 21:00 CET


2019‑05‑27 System down for maintenance : 01:45 ‑ 06:30 CET


2019‑04‑02 20:00‑21:30 CET


2019‑04‑11 21:00‑21:30 CET


2019‑05‑23 20:00‑20:30 CET


2019-01-28 00:01-04:00 CET


2019‑01‑21 20:00-21:00 CET


2019‑02‑20 21:00‑22:00 CET


Incident management


Problem management


Set user permission


Text field


Select list (Single choice)


Yes/No (Boolean/checkbox)


Select list (Multiple choice)


Date field


Date-Time field


User (without support users)


User (with support users)


Company


Configuration Item (Product/Asset/Service/etc)


URL


Integer


Decimal


Info text


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