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List of Knowledge Base articles

How can I start using the Support Center?


Adding simple web forms to capture issues as an alternative to email


Design sub-tab


General sub-tab in support center


Transfer support issues from customers to development/technology teams


Unified Support center


How do I organize my Service Desk (Help desk) in @productName?


What issue/ticket fields are recommended for Help Desk purposes?


General search function


Which issue fields are shown for support users in the Issues page


Use your own issue tabs in the support center


Knowledge base sub-tab (Legacy installled customers)


OAuth in email ticket system


DKIM - An error occurred: Incompatible private and public key


Validating the sender before importing email to an existing issue


Add email templates to the "send email"-menu


DMARC and Spam control


DKIM and Spam control


Variables that can be used in email reply templates


Parsing values from email subject and content


Customer satisfaction survey


Domain mappings in the Email ticket system


Multiple ticket systems in the same project


Ticket id and email ticket systems in different projects


Forward from Issue history


Merging incoming email with an existing issue


Mass email


CC-addresses are stored on the issue - you can reply to all


Email batch reply - sending same mail to several issues/customers


What are Processing Rules in the Ticket System?


SPF and Spam control


Email reply/Send email


Getting started with Email ticket system


How can I add images to a knowledge base article?


Who has access to the Knowledge Base?


Where can I add/edit categories and add/edit articles?


How do I move categories and articles?


How to use a Knowledge base


Knowledge base - user interface overview


How can I create an internal link from one KB article to another?


Uploading images while editing a KB article


Any recommendations about image size in articles?


Anatomy of an article


How do I create an internal link to a KB Category?


Editing a KB article


How can I link to local files from a KB article or issue?


How do I make the KB indexable by Google or other search engines?


Storing large inline images in KB articles result in errors, how do I solve this?


How do I add a KB link in the General section in top left?


How do I include videos in the KB?


How to edit an article lacking title


How do I subscribe to articles / categories in the Knowledge Base?


How do I set permissions on categories and articles in the knowledge base?


Editing a KB Category


How can I make a Forum visible in the Support Center?


Can a Support center User post Forum messages?


How can I make a folder visible in the Support Center?


How can I make a document visible in the Support Center?


How can I link to a document?


Can I buy an installed version of @productName and deploy it on my own server?


What are the benefits with the hosted version compared to the installed one?


How much does @productName cost?


Do you charge for support center users?


If we were to purchase the hosted version could we then migrate our data to an installed version later on?


Main differences between the Cloud/SAAS version and the installed/on-premise version


How does a normal start-up procedure look?


I just inactivated some users - will that affect the coming invoice?


Enterprise version


Required key roles needed in your organisation


How do we prioritize feature requests from users/customers?


Video demonstration of the system


What is @productName?


Getting Started with @productName


Recommended settings for best user experience with @productName


What are the system requirements for a computer running the system?


I have a question not answered here, where can I find the help I need?


What IP addresses can I use to configure our spam filter to accept emails from your email server?


Where can I find the log files for @productName?


Localising @productName


The Forum page


Dashboard Portlets


How come I can't see the Account settings section anymore?


I get an error message when click logon: "Error: No matching user found! Try again!", what does this mean?


How can I make sure one of our employees is notified by e-mail for issues/tasks?


How do I include/show specific fields on issues that aren't visible by default?


How do I enter a planned end date for a task or issue?


How do I see a list of overdue tasks?


Terminology in the knowledge base


How can I add a multi-document attachment field to a simple form that looks better?


How do I create a new portlet?


Can I make changes in the database?


How to update Lucene index


Add your own Favicon


Can I run multiple @productName instances in the same Tomcat server?


How can I increase the memory settings for @productName


How can we do a backup of the data in our installation?


What hashing algrithm is used by default in @productName


How do I install and configure a proxy server with @productName?


Can I use another security/authentication mechanism than used by default?


What are the system requirements for the installed version of @productName?


If the installed version seems slow, what might be the problem?


How do I copy @productName from one server to another?


Maintenance work


Auto login from external portal


Can I make changes in the software?


The Branding page


I get security warnings in Internet Explorer after I uploaded a changed css-file, why?


How do I move the latest changes to the main stylesheet (css) file for @productName into my own css file for my corporate branding?


How do I redirect our domain/URL to @productName?


What is the corporate branding module?


Activate Spam filter


About the spam engine


Installation when going from hosted to installed version


Overview of the SLA Target and Escalation feature


Work Schedules


SLA Targets


SLA Examples


What decides which SLA is used?


View SLA in Issues and Issue list


About Service Level Agreements


Overview of SLA Management


Problems setting up SLA?  - SLA Troubleshooting


How do I add an issue to an iteration/sprint/phase?


Resource availability


How to transfer incomplete issues from one sprint/phase to the next for further work in the new sprint/phase


The phase / sprint info page


How can I manage issues for sprints efficiently in the issues tab?


The Sprint page


The Burn-down page


The Build History page


The Release Notes page


The Edit Release Notes page


Create a build from your build environment (and upload file)


Burn-down charts


I have created release notes but they are not visible, how come?


What are web services?


Introduction to the Web Service API


Acceptancetest environment för Web service/API test


What is a Meeting issue?


No issue permission


I want to create an issue rule that changes an issue a number of hours before the SLA breaches


The Context Menu for issues


Blank out issues (Anonymize issues)


Batch update issues


Sub-tabs on Issue: Which permissions to show/hide these?


Logging of deleted issues


Open issue from Mail


How does @productName help with SOX compliance?


What's the maximum size of files a customer can upload to the system?


The text in the issue history looks like it is chopped off at the right border


Description - cannot save changes to just the text formatting


How can I put a task on hold and automatically re-open it at a certain date


Making and registering phone calls on issues


Custom board


Show related KB articles


The Issue page - viewing a single issue


The Edit issue type page


Issue tags


Customizations of issue types, statuses, priorities and severities


Creating an issue


Manage issues - Issues list page


The Issue documents page


Text search in issue filter mode


Create a new mail /ongoing conversation


Issue subscribers


Issue Reminders


Recurring issues


Issue templates


I cannot set some issue fields when creating an issue, only when editing, why?


Issue timers


Merge issues


Opening an issue from email - shows info/warning text in new tab


Issue permission viewer


Links to Knowledge base (KB) articles


Navigating on Issue - Next/Previous buttons


Issue history viewer


Ranking Issues (Global rank)


Owner and responsible user, what is the difference?


Copy/Transfer issue


Why are some issues in bold text?


Can I control the behavior of sub-issues and parent depending on statuses?


How to make hidden sub-issues disappear from the main issue list too?


Can I make an existing issue into a sub-issue of another issue?


How to enable sub-issues?


Sub-issues in the issues-tab


Sub-issues in the "Edit issue"-page


Is there a limit to the number of items for a select list in a custom field?


Customize your issue fields in the Issue Field Configuration


Issue Field Configuration preview


How to create new custom fields for issues


Improved Custom Fields


Custom fields of type Configuration item can now select multiple items


The Source Issue field


How does the In-Progress indicator issue field work?


What is the difference between Reporter Company and Company?


How can I add an issue field to an issue?


What are the default issue fields?


My issue field has a custom name - how do I know which standard field this corresponds to?


How to add help texts to fields


The Resolution issue field


I want to only use date on my Start/Due date, not date + time


Migrating data from a field to a custom field


Searching multiselect fields


Advanced search


Search subscriptions


Quick search


Saved searches


Filters


Issue# search


Search menu


The Search page


Edit Notification Templates


Overview of Notifications


Troubleshooting notifications


Send notification to the initiator of the event - what is this?


Which notification uses which notification template?


Can I reset a customised notification template to the default template look?


How do I send a notification to support users when issue is closed?


How can I send a notification upon a specific status transition?


How to send a notification when status is changed from X to something else


What is a project?


Logging of events


The Project Summary - Table view


The Project Summary - Chart view


The Project Summary


What is a workspace?


Planning Board


PM Methodologies supported in @productName


Custom fields on Project


Manage Project Categories


How can I merge two projects into one?


Project overview


How to inactivate a project?


How do I delete a project?


Copying a project


Using project templates


The Project page


Creating a new project


The Project Summary - List view


The Project Users page


The Edit Project Info page


The Edit Resource Availability page


Special commands in VCS for creating and editing issues


How do i set up and configure Subversion?


Integrate other Version control systems with @productName?


Subversion integration


Git integration


CVS integration


Beanstalk integration


Jenkins integration (Continuous Integration)


Handling issues/mails when someone is on vacation or sick leave


How to manage test cases


Get performance information to send to @productName support


How do we "handle" if someone is sick in the project team?


Sprint planning - time or story points?


How to easily visualise the support queue in @productName


How to track iteration progress with burn-down and burn-up charts


How to effectively organize your tasks in iterations/sprints


How to organize your issues in requirements/tasks


How to create recurring mailed reports


Migrating custom issue fields from project to account level


Get the best performance out of your web browser


What is the difference between "support users", contacts and normal users?


How do I restrict access to the support center?


How do I create users for the Support center?


How can I limit what issue types users from different customers can see?


General overview of the permission architecture


LDAP configuration tips and debugging info


SSO with Kerberos


Configuring SSO with AD and Kerberos


How to configure LDAP (AD) Import and login authentication


Azure Active Directory Domain Services (Azure AD)


SAML authentication with AzureAD


How to Enable Secure HTTP Headers in Tomcat


How to Enable Secure HTTP Headers in NGINX


I get SEVERE: failed setting ip_ttl in the log files, why?


Change the default email monitoring interval


How do I remove the /visionproject/ part of the URL?


How do I increase the logging/debug level in the log files?


Can I store document/files on a secondary server?


Attributes in visionproject.properties


How to enable SSL Encryption - with a purchased certificate


How to enable SSL Encryption - with a self signed certificate


How do I configure @productName to work in our DMZ?


How can I increase the session time-out?


How can I change the default port used for @productName?


How do I use an A record such as visionproject.mydomain.com?


I sometimes get NotSerializableException in the log files, why?


The Companies page


The Searches tab in the bottom left panel


The Tags tab in the left panel


Start page navigation in @productName


Dashboard


Navigation Panel


Hidden gems in the user interface


Logging on to @productName


How do I create system users and add contact persons in the system?


Change how tables/grids look


Permissions and public setting -  Inheritance on document folders


Documents can be set to Read-Only for some users or user groups


Why does Quick edit-save of documents not work for me?


How do I lock documents?


Quick edit-save of document


Track versions on files/documents


Upload and manage documents and files


The Documents page


Resource availability - hours


How do I group work logs or expenses on date in the Time/Expenses tab?


Time/Cost tracking


Remaining time is not correct on the issue - why?


Time/Expenses page


What happens when a Workflow and an Issue Rule try to update the same issue?


How to use Workflow


Workflow with validating/sign-off/approval process


The Project Settings page - General


The Notifications page


The Workflow page


The SLA Escalations page


The Email Ticket System page


The Cost page


The Simple Forms page


The issue templates page


Late/Upcoming sprints/milestones


My open issues


Recent activity


Personal notes


Quick links


Saved Searches/Filters on the Dashboard


Burn-down


Burn-up


Open Issues


Open Issues (by issue type)


New Issues Trend chart


Closed Issues Trend chart


New and Closed Issues Trend chart


Resolution Time


Resolution Time (by issue type)


Average Time in Status


Open Sprints Timeline


About chart portlets


Issue distribution graphs


Product issues


The Account settings page


The Additional Features page


The Billing Summary page


The Billing Preferences page


The Custom fields on User page


The Terminology page


Time report


Resource allocation report


Average time in status report


Initial response time report


Resolution time


In progress time


SLA Compliance


The Reports page


Issue Sources


Open issues


New/Closed issues trend


Estimated/Available time report


Product report


Burndown/Burnup report


Project Status report


Export to PDF


Issue history


Report subscription


First-time through


Week numbers - Reports starting at january 1 - why am I seeing bars for week 52 or even 53?


Issue escalation


General panel


Projects panel


Online users panel


Last visited users panel


Edit User page  


The Profile page


Add and manage users


User language setting


Merge users


User history


Search and filter on Users


User documents


Issues on User


Import users


Export users


Add several users to the same email account


View users log in/log out actions


Bank ID


User views - controlling who sees what fields on Users


Delete users


One User Group cannot create users with a specific User Group. Why?


Shared users


Anonymize users


Add and manage issues on companies


Company views - controlling who sees which fields on a Company


Custom fields on companies


Edit Company Types


Edit Company Statuses


Export companies


Import companies


Company organisational structure


Add and manage Companies


Kanban board


Cumulative Flow Diagram


Cycle time chart


Story point support


Issue link info-icon in the Issues list


Issue links Settings


Direct links to issues


Active links


Issue links and dependencies


Import from MS Project


Export in xls, csv, xml, pdf or rtf format


How do I import issues (tickets/cases) from other systems?


Importing issues


Column headers for Excel files uses a two-row format


The issue Import file formatting


Export issue data into an Export template document


How to create Export templates


Sub-issues and Export/Import


I have read that I could earn my user licenses for free! How do I do that?


How do I become a referral partner?


How much commission do I get when I refer a customer to you?


How is the sales commision paid out?


What are the benefits with the referral / affiliate partner program?


What are the responsibilities and limitations?


What are the benefits with the VAR program?


How to change my password?


My dashboard is blank, how come?


Can I use @productName in two web browsers at the same time?


The screenshot applet doesn´t show, what is wrong?


The multi upload applet doesn't show, what is wrong?


The document editor applet doesn't show, what is wrong?


What is needed to enable Gantt charts?


Can I prevent issues with a certain status/issue type from being shown in issue lists?


How to setup one mailbox for multiple projects?


Which issue types are available in @productName?


Is there a printer friendly view of an issue?


I already have a user but I can't log into the support center for @productName, how come?


Can I purchase the source code for @productName?


Can @productName be used in other types of projects than just software developnent?


Is @productName available in other languages than English?


Is there a spell checker in @productName?


The HTML of the description/incoming replies is corrupt and the content is not correct - Why?


How is the system built - what is the architecture?


We have problems relaying/sending emails, why?


How can I use the system for recruitment ?


Can @productName be used in IPad / Android tablet?


How do I see which user I'm currently logged in as?


I get errors using the multi upload or document editor applet, how do I get more info?


How can @productName be used?


How can we import data into @productName?


How do I integrate your application with another system?


How do I open my browser's JavaScript console?


'Plugin not supported' error message in Chrome for some functions (add screenshot, multiupload document, edit document content)


@productName doesn't work in IE


What are the core objects in the system and how do they relate?


I get an error message when the system tries to connect to the server, what does it mean?


What is Application Lifecycle Management (ALM)?


What types of custom fields are there?


How can I enable system notifications in web browser?


When will the new user interface be available for all customers?


Does VisionFlow support WCAG 2.1


How to change language for the login-page of the Hosted version


What predefined optional names are there in the terminology?


Which concepts or terms have optional alternate terminology?


Workflow for translation of @productName


How languages and terminology work in @productName


Why are some terms not translated?


Internationalization, terminology and language resource files..


Edit Product/Service/Component statuses


The Products/Services/Assets/Configuration Items/CMDB page


The product/service management module (asset/inventory/cmdb)


I can not see the products function, how do I add it?


Product and Release Management


Partner access / company access


The base Product/Config Item issue field is configurable like the custom Config Item fields


Relationship links between Product/Assets/Services/Config Items


Linking a Knowledge Base article to a Product/Service/Asset/Config item


I have created custom fields for Products/assets/configuration items, but I cannot see them on the items!


What products/services/CI´s are visible and can be set on an issue by a support user?


How do I add products to a company, so these are the only ones that can be set on issues?


How do I only show certain products/services on a given project?


Export products/services/assets/ConfigItems


Import products/services/assets/ConfigItems


IT Service Management in the system


Configuration item graph


The default configuration item types


Users and User groups on Contracts


Contracts for project delivery and maintenance


History on Contract


Documents on Contracts


Manage Contracts


Plugins / hooks - general instructions


How can we extend @productName on our own?


General


General links


How to find the ProjectID


Custom dashboards


Getting started with custom dashboard


How to configure custom dashboards


Issue view rules


Issue source


Issue resolutions


Interaction statuses


Issue Urgency


Issue escalation levels


Issue Links - Project specific settings


Action buttons


Issue rules


Issue Types


Issue Statuses


Issue Severities


Issue Priorities


Custom Fields


Issue Fields


Issue Links - Default specification


Issue alerts


Branding


Terminology


Notification Templates


Logging


Security


Company views


Company view rules


Company Types


Company Statuses


Custom fields


Custom fields


Relationship types


Locations


General fields configuration


Product Statuses


Unit types


Expendable text fields


Criticality


Contracts for Service Management (SLM/SLA)


Contract Statuses


General settings for contract and licenses


E-mail Templates


Custom fields for Contracts


Contract types


Roles


User Groups


Role Permissions


What does "Is administrator" and "Is project administrator" mean?


Modules


Billing summary


Billing preferences


1. Overview


2. Prerequisites


3. Configure Apache Tomcat


4. Configure the proxy server


What does "Lucene engine has been shutdown" mean in the log file?


Are we allowed to make changes in the source code?


Auto-refresh/data push to Dashboard portlets


Live support chat module


Enterprise/corporate chat module


How to use a Chat/XMPP client


Support chat in page (no pop-up).


Support chat in pop-up


Getting started with chat


5. Installing/loading certificate (Optional)


FAQ and common problems


6. How do I know if the chat is working?


1. Overview


2. Install XMPP Server


3. Install and configure the proxy server.


4. Enable chat module


Upgrade Tigase to 7.1.x


2.a Installing XMPP Server Windows


2.b Installing XMPP Server Linux


Migrate chat to websockets


Calendar


How can do I see issues/meetings/events in my Outlook calendar?


Meeting management


How does the premium plus (phone) support work?


What type of support is covered by the support packages?


Premium support services


I get an LicenseVerificationException, how do I solve this?


What modules are available in @productName?


How many system user licenses do I need for the installable server (on-premise) version?


How do I activate additional features/modules?


What modules does the installed version include?


Where can I find the invoices for @productName?


How do I pay the invoices for @productName?


What happens if we do not pay our invoices on time?


Do I need to delete inactive users to avoid being billed for them?


When and how do I pay?


How do we cancel our @productName account?


Installed server version - what happens if we don´t pay the yearly upgrade/support fee?


Why is my credit card being denied? Why does it say that my card cannot be verified?


Problem paying via bank/wire transfer


How do we get invoiced for ordered features or services?


Getting started with the mobile app


The Timeline page


Items included in the Timeline


Modification of items


Create links in timeline view with drag and drop


5. Install and configure Elasticsearch


6. Verify your installation


1. Prepare the server


3. Install the license file


4. Initial configuration and configuration of the default account


2. Installation


7. Setup a test environment


Where can I download the installation/upgrade files for @productName?


Upgrade the installed version of @productName


Testing before upgrade


How do I backup and restore VisionFlow?


What to do if an upgrade fails?


Unified Support center


How many custom fields can I add on issues?


Remove or hide issue statuses


Regular expression format (regex)


Creating support user (customer) and give him/her access to support center


Examples using the API with PHP


How do I get or set custom fields on issues


Logging in using the Web service API


Adding and editing worklogs using the Web service API


Using a queryObject


SLAs


SLA Targets


Work Schedules


Work Schedule Exception Schemes


What is Idea Management?


To get started


Work log time settings


Work log Categories


CTI (Computer telephony integration) / Phone integration


Microsoft Exchange (EWS)


Emails for system integration with processing parse rules


Web Service API


SMS integration


Controlling level of information shown about meetings


Version Control Systems


Continuous Integration (CI) systems


What type of integrations do you have support for?


The Resource allocation page


I get an error: java.lang.IllegalStateException: Parameter count exceeded allowed maximum: 512


OpenJDK vs Oracle JDK


MySQL : Database connection is closed


How do I move @productName to another server?


Solve encoding problem on MySQL


How can I change the default file size allowed for upload?


Where and how can I change the SMTP settings?


How can I manually change the database settings for the system?


Stage


Risk


Scope


Cost


Quality


Schedule


Custom fields - Project


How do I make the description field not mandatory?


What fields are not editable for support users in the support center?


What are common ticket/issue fields used for Help desk purposes?


How do I create an SLA to close issues in status Message sent after 3 days?


How do I use multiple SLA's?


How do I assign multiple SLA´s to the same company


How do I monitor due date with an SLA and get notified when date is getting near?


How do I pause the time in a SLA?


What are the different states a SLA target can have in the SLA tab on issues? (Achieved, Cancelled, et.c.)


How do I create a reminder to reply to issues within 1 day?


What is the "Change Modified Date" in an SLA Target Escalation rule?


How do I remove many issues at the same time with the SPAM function


How do I clear issue permission in the database?


Repairing broken description from the history event


How do I hide issue types and only show issue templates in the "new issue" menu?


How do I assign an issue to someone?


I want the system to automatically do something - should I create an Issue rule, a SLA/SLA Target escalation or an Issue alert?


How do I remove issues?


How to set up user views.


User view


User view rules


Log-in/log-out log


Custom Fields - User


Does the system stay in sync with LDAP after the first import?


If an account is deleted in @productName what happens then during next import.


If I import users from LDAP (AD) multiple times will that create duplicate users?


Does new users get imported automatically from LDAP (AD)?


How do I stop getting search subscription emails?


How do I change my default filter settings for the issues tab?


What ports needs to be opened between servers for VisionFlow to work?


Not all users are visible in the chat list


How can I  handle support centers for different languages?


How can I change the logotype in the support center?


Can I embed the support center into my web site using IFrames?


How can I hide the user info from the start page?


What parameters are available to use in scripts in the support center?


How can I hide the Cookie consent text?


What is the Support Center?


How can I configure the support center?


How do I test how the support center looks for support users?


How can I keep track of support cases/issues easily?


What is the private/white label (OEM) partner program


Expense types


Moving work logs


Work log categories


Work log settings


Adding Expenses


Manage expense types


Do I need to be a customer to become a partner?


Issue key


Title


Status


Type


Description


Created


Modified


Completed


In progress


Owner


Owner group


Start date


Due date


Tags


Progress


Sprint (phase / version)


Affected Sprint


Estimated time


Actual time


Remaining time


Ticket id


Last replied by


Source


Billing amount


Cost amount


Resolution


Fixed billing amount (Fixed price)


Fixed time


Solution


Story points


Check list


Company


Source direction


Severity


Priority


Reporter


Reporter Company


Developer


Contract


Urgency


Escalation level


SLA


Next Breach


Custom field (Various types)


Encrypting passwords in property files on server


Information about encrypting


Masking and encrypting credit card numbers


My email server is blocked behind a firewall, what IP numbers do I need to allow access from?


Images in emails are blocked in Outlook, how can I make them visible by default?


What happens if email ticket system fails to fetch emails?


How can I transfer some emails into a project with drag and drop in Outlook?


How can I stop the ticket system from sending autoreplies to incoming automatic emails?


Solving problems with the email ticket system with Gmail


How do I block bulk emails from ending up in SPAM folder?


Email gets marked as spam with no apparent reason, why?


How and where can I send email from the system?


Are my emails encrypted during transport?


How can I send en email reply when a user tries to email a closed ticket?


What happens if I receive an email into my private mailbox?


How do I change the appearance of the HTML notification mails sent by the system? (Example: Fix for black background)


Can I reply to an issues directly using an email client such as outlook?


Can I reply to issues using a mobile phone, such as an Android phone?


How can I configure the e-mail autoreply?


How to send the user´s name when replying from VP?


Our email server is blocked behind our firewall, how can I make @productName fetch email from it?


Why can´t I see the reply to correspondent link/icon on my issues?


What happens to attachments when emails are converted to issues by the ticket system?


What is the E-mail ticket system?


How is a message converted to an issue in @productName?


Privacy policy


Information security policy - Swedish


Information Security Management System - Guidelines for security and safety - Swedish


Subprocessors and subcontractors


Security policy and backup routines


2011-08-18 - @productName downtime


2011-02-28 - @productName outage


2012-11-20 - Firewall problems


2012-09-17 - @productName unavailable


2013-03-12 - System slow and unreachable


2013-04-05 - Service unreachable


2013‑08‑27 ‑ Service disruption


2013-07-17 - Service disruption


2013-06-24 - System slow and unresponsive


2013-11-11 - One application node is not responding


2013-09-27 - Email service disruption


2013-10-06 - DNS disruption


2013-10-07 - Service disruption due to DDos attack


Server error: Too many open files


How do I upgrade Java and Tomcat from version 6 to the version 7?


How can I troubleshoot disk IO performance?


Troubleshooting performance problems in the installed version


The installation program hangs during upgrade, what can I do?


Server error: SQLServerException: the connection is closed.


I get some errors in the log files, what do they mean and how do I solve them?


If all liquibase scripts do not execute correctly during upgrade, can I re-run the missing scripts?


Office365 - BAD Request is throttled


How do I upgrade Java and Tomcat from version 7 to the version 8.5?


2014-11-19 - Service disruption


2014-11-19 - Service disruption


2014-11-20 - Service disruption


2014-07-02 - Service discruption


2014-07-08 - Email ticket system disruption


2014-08-12 - Performance issues


2014-01-14 ‑ Service disruption


2014-01-22 - Service disruption due to network problem


2014‑04‑11 ‑ Service disruption due to infrastructure problem


2014‑04‑11 - Patch for heartbleed bug


2014-05-03 - Email ticket system disruption


2014‑05‑05 ‑ Email ticket system disruption


2014‑01‑31 ‑ Service disruption prior to planned work


2013‑02‑08: 16:00 ‑ 18:00


2013‑03‑22: 16:00 ‑ 18:00


2013-10-18: 00:01 - 01:00


2013-10-26: 16:00 - 18:00


2013‑09-27 : 00:20 - 05:20


2013-09-07 : 16:00 - 18:00


2013-12-14: 16:00 - 18:00


2013-06-28 : 02:30


2013-06-27 : 21:30


2013‑06‑30 : 09:00 ‑ 09:05


2013‑07‑02 : 02:00 - 04:00


2013‑07‑15 : 02:30 - 04:30


2013-06-23 : 10:00 - 11:30


2013-06-15 : 16:00 - 17:30


2014-01-31: 03:00


2014-05-17: 16:00 - 18:00


2014-11-11 : 21:00 - 23:00


2014-09-07: 16:00 - 19:00


2014-06-27 : 16:00 - 18:00


2014-11-21 : 00:01 - 01:00


2014-12-15 : 00:01 - 01:00


2015-01-16 : 00:01 - 06:00


2015-06-13 : 17:00 - 23:30 : Planned work


2015‑11‑14 : 16:00 ‑ 18:00 : Planned work


2015-03-30 : 00:30


Main changes - a selection from 2015


How can I create and manage site locations in the CMDB?


How can I create a link to a CI?


2015-04-13 - 17:23 - Service disruption for some customers


2015‑03‑24 ‑ 07:01 - Service disruption


2015-03-24 - 15:00 - Service disruption #2


2015-03-25 - Unscheduled maintenance


2015‑05-06 ‑ 12:23 ‑ Email ticket system disruption for some customers


2015‑07‑09 ‑ 02:24 ‑ Service disruption due to database problems


2015-07-11 - Urgent unscheduled maintenance


2015-08-31 - 02:25 - Service disruption


2015-06-03 - 03:54 - Service disruption for some customers


2015-01‑26 ‑ Service disruption for some customers


2015-01-27 - Email ticket system disruption


2016‑02‑06 : 16:00 - 18:00


2016-03-12 : 16:00 - 18:00


2016-04-22 - Planned downtime 2016-04-23


2016-04-23 3:00 - 6:00


2016-10-22: 11-13(CET)


2016-08-27: 11-12 (CET)


I get an ARITHABORT error when upgrading, what do I do?


Can we pay you to implement features?


What is a user?


Can you help us to customize the system?


What servers do you offer for the dedicated hosted version?


Does my company/organization qualify for a non-profit license for @productName?


Does my organization/project qualify for a free license?


When converting to an active subscription will my projects and issues be kept?


In how many countries do you have customers using @productName?


How can I obtain a free version of @productName?


Terms of use


GDPR - Common questions and answers


GDPR - General Data Protection Regulation


How much storage is includes in the system?


GDPR


2017-05-19 00:01-04:00 AM CET


2017-09-07 19:00-19:30 CET


2017-08-12 10-12 AM CET


2017-01-14 10-12 CET


2017-03-17 00:00-04:00 AM CET


VisionFlow 13.0.8 has been released for installed on-premise customers


VisionFlow 13.0.27 has been released for installed on-premise customers


VisionFlow 13.0.43 has been released for installed on-premise customers


VisionFlow 13.0.49 has been released for installed on‑premise customers


VisionFlow 13.0.72 has been released for installed on‑premise customers


VisionFlow 13.0.75 has been released for installed on‑premise customers


VisionFlow 13.0.65 has been released for installed on-premise customers


VisionFlow 14.1.6 has been released for installed on‑premise customers


VisionFlow 14.2.5 has been released for installed on-premise customers


VisionFlow 13.0.86 has been released for installed on‑premise customers


VisionFlow 14.1.9 has been released for installed on‑premise customers


VisionFlow 14.4.8 has been released for installed on‑premise customers


VisionFlow 14.5.13 has been released for installed on-premise customers


VisionFlow 14.9.5 has been released for installed on‑premise customers


VisionFlow 14.6.6 has been released for installed on-premise customers


VisionFlow 14.10.9 has been released for installed on-premise customers


VisionFlow 15.3.14 has been released for installed on‑premise customers


VisionFlow 15.2.4 has been released for installed on‑premise customers


VisionFlow 15.2.15 has been released for installed on‑premise customers


VisionFlow 15.1.7 has been released for installed on‑premise customers


VisionFlow 17.0.4 has been released for installed on‑premise customers


VisionFlow 16.10.13 has been released for installed on‑premise customers


VisionFlow 16.9.6 has been released for installed on‑premise customers


VisionFlow 17.5.1 has been released for installed on‑premise customers


VisionFlow 17.2.17 has been released for installed on‑premise customers


VisionFlow 16.6.3 has been released for installed on‑premise customers


VisionFlow 16.3.17 has been released for installed on‑premise customers


VisionFlow 15.7.5 has been released for installed on‑premise customers


VisionFlow 15.6.1 has been released for installed on‑premise customers


VisionFlow 15.7.10 has been released for installed on‑premise customers


VisionFlow 16.1.13 has been released for installed on‑premise customers


VisionFlow 15.11.8 has been released for installed on‑premise customers


Main changes between version 15.8 and 15.11


Main changes between version 15.4 and 15.8


Main changes between version 14.11 and 15.1


Preliminary release plan for Q4 2020 - 2021


Main changes between version 15.1 and 15.4


Main changes between version 14.10 and 14.11


Main changes between version 14.6 and 14.10


Main changes between version 14.0 and 14.6


Main changes in version 9.3


Main changes in version 9.4


Main changes in version 9.5


Main changes in version 9.1


Main changes in version 9.2


Main changes in version 9.0


Main changes in version 8.5


Main changes in version 9.7


Main changes in version 9.6


Main changes in between version 13.0 and 14.0


Main changes in version 4.1


Main changes in version 5.0


Main changes in version 6.0


Main changes in version 5.2.1


Main changes in version 5.4


Main changes in version 5.3


Main changes in version 5.2


Main changes in version 5.0.2


Main changes in version 5.1


Main changes in version 5.0.1


Main changes in version 2.3


Main changes in version 3.0


Main changes in version 2.4.2


Main changes in version 2.4.1


Main changes in version 2.1.2


Main changes in version 2.1


Main changes in version 2.2


New features in version 2.1.1


Main changes in version 2.4


Main changes in version 3.1.1


Main changes in version 3.1


Main changes in version 3.2.2


Main changes in version 3.2.1


Main changes in version 3.2


Main changes in version 3.2.3


Main changes in version 4.0


Main changes in version 8.2


Main changes in version 8.4


Main changes in version 8.3


Main changes in version 7.5.1


Main changes in version 8.0


Main changes in version 8.1


Main changes in version 7.3


Main changes in version 7.2.1


Main changes in version 7.2


Main changes in version 7.4


Main changes in version 7.5


Main changes in version 6.2


Main changes in version 6.1


Main changes in version 6.3


Main changes in version 6.4


Main changes in version 7.0


Main changes in version 7.0.1


Main changes in version 7.0.2


Main changes in version 7.1


I can´t access to our email server via IMAP/POP3, can I still use the email ticket system?


Why do I get a Messaging Exception when trying to connect to the email server?


I get "MessageException: connection timed out" when trying to configure the email ticket system


AUTHENTICATION FAILED error in email settings


Rebuild Elasticsearch indexes


SEVERE: Exception loading sessions from persistent storage


2016‑01‑17 ‑ Problem with email ticket system


2016-11-15 - 12:15 - Cluster node restart


2016‑12-14 ‑ 11:30 ‑ Service disruption


2016-12-17 - 09:46 - Service disruption


2016-06-06 - 21:20 - 21:26 - Service disruption


2016-08-23 - 14:11 - 14:20 - Service disruption


2016‑09‑28 - 15:13 ‑16:40 - Service disruption


2016‑10‑24 - 10:26 - Service disruption


2016-10-20 - 16:01 - Service disruption


2016-10-21 - 15:45 - Service disruption


2016-10-27 - 14:08 - Service disruption


2016‑10‑31 - 10:31 ‑ Service disruption


2016-11-30 - 12:00 - Cluster node restart


2016‑12-07 ‑ 07:30 ‑ Service disruption


2016‑04‑03 ‑ 15:10 ‑ Service disruption due to network problems


2016‑04‑07 ‑ 02:30 ‑ Service disruption


2016‑02‑05 ‑ 08:00 ‑ Service disruption - email ticket system


2016-02-29 - 18:55 - Service disruption


2016-01-05 - 11:46 - Service disruption


2017-01-31, 9:25-11:09 - Cluster node restart


2017-04-27 - 00:44 - Service disruption


2017-03-03 - 11:40


2017-06-19 - Email ticket system disruption


2017-09-11 - 02:30 - Urgent unplanned system maintenance


2017‑11-23 ‑ 08:22 ‑ 08:27 Service disruption


2017‑09‑15 ‑ 05:35 ‑ 06:25 Service disruption


2017-09-22 - 04:10 - 06:35 Service disruption


2017‑09‑22 ‑ 10:07 ‑ 10:23 Service disruption


2017‑10‑20 ‑ Service disruption 07:30-08:18, 08:40-09:30 CET/UTC+1


2017‑11‑02 ‑ Service disruption 11:28-11:40


2018-01-09 11:07 - 11:08 Service disruption


2018-01-12  - Problems reaching our @productName teams by email


Solved. 2018-01-12  - Problems reaching our @productName teams by email


2018‑01‑30 ‑ 15.15-15.50 - Cluster node restart


2018‑02‑21 09:30 ‑ 09:34 ‑ Cluster node restart


2018-02-28 07:55 - Problem with email import into the system


Solved - 2018-03-08 - Problems reaching visionflow.com external website


2018-02-16 10:58 - 11:04 - Cluster node restart


2018‑06‑08 10:32 ‑ 10:36 Service disruption


2018-07-05 14:38 - 14:40 Service disruption


2018-09-21 20:48-22:50 CET - Service disruption


2018-08-06 07:22 - Service disruption


2018-12-10 10:47 - 10:53 - Service disruption


2018‑08‑29 ‑ Performance problems 14:01-15:15 CET/UTC+1


2018-11-19 16:19 - Cluster node restart


2018-11-20 13:47-14.20 - Problem saving issues


2018‑12‑17 00:01‑06:00 CET


2018‑08‑21 19:00‑22:00 CET


Web page maintenance: 2018‑10‑22 22:00‑22:15


2018-03-02 00:01-04:00 CET


2018-02-26 05:30-06:30 CET


2018-06-09 18:00-21:00 CET


2019-01-14 11:50-11:55 Cluster node restart


2019-01-29 11:10-11:15 Cluster node restart


2019-02-01 - Problems with email fetching


2019‑02‑27 ‑ Problem with filters in issue list


2019‑03‑04 ‑ Problems with email fetching


2019‑05‑02 ‑ Service disruption


2019‑05‑06 10:45-10:48 ‑ Cluster node restart


2019‑04‑04 15:48 ‑ 15:50 ‑ Service disruption


2019-04-25 Cluster node restart


2019‑04‑25 ‑ Service disruption


2019-04-26 - Cluster node restart


2019-05-14 14:20 - 14:25 - Service disruption


2019-06-01 06:41 - 08:33 - Service disruption


2019-05-25 08:01 - 09:11 - Service disruption


2019-05-26 07:31 - 10:22 - Service disruption


2019-09-13 Performance problems


2019-10-04 Cluster node restart


2019-10-07 Service disruption


2019-10-09 15:14 - 15:24 Service disruption - performance problems


2019-11-04 -  Intermittent DNS probems in our infrastructure


2019‑11‑12 10:35 ‑ Performance degradation - Cluster node restart


2019-10-16 Problems sending email for some customers


2019‑10‑18 15:09 ‑ 15:17 ‑ Performance degradation - Cluster node restart


2019‑10‑22 15:11 ‑ 15:18 ‑ Temporary performance problem


2019-10-23 - 06:30 - 06:45 Urgent unplanned system maintenance


2019-10-23 -  Intermittent DNS probems in our infrastructure


2019-12-12 - DNS problem in our infrastructure


2019‑12‑19 Cluster node restart


2019-06-03 14:32-14:38 Service Disruption


2019‑07‑22 System down for maintenance : 19:00 ‑ 21:00 CET


2019‑11‑06 System down for maintenance : 20:00 ‑ 21:00 CET


2019‑10‑25 Maintenance in service provider infrastructure : 00:00 ‑ 06:00 CET


2019-09-06 23:00 - 2019-09-07 06:00 CET - Website maintenance


2019-08-26 Maintenance in service provider infrastructure : 00:00 - 04:00 CET


2019‑05‑27 System down for maintenance : 01:45 ‑ 06:30 CET


2019‑06-03 System down for maintenance : 01:00 ‑ 06:20 CET


2019‑05‑23 20:00‑20:30 CET


2019‑04‑11 21:00‑21:30 CET


2019‑04‑02 20:00‑21:30 CET


2019-01-28 00:01-04:00 CET


2019‑01‑21 20:00-21:00 CET


2019‑02‑20 21:00‑22:00 CET


Incident management


Problem management


Set user permission


Text field


Select list (Single choice)


Yes/No (Boolean/checkbox)


Select list (Multiple choice)


Date field


Date-Time field


User (without support users)


User (with support users)


Company


Configuration Item (Product/Asset/Service/etc)


URL


Integer


Decimal


Info text


History sub-tab


Sub-issues sub-tab


Attached files sub-tab


Links sub-tab


Work logs sub-tab


Expenses sub-tab


KB links sub-tab


SLA sub-tab


Commits sub-tab


Subscriptions sub-tab


Permissions sub-tab


General about sub-tabs and/or sub-sections


2020-03-23 - System down for maintenance : 20:00 - 21:00 CET


2020-04-29 - Maintenance in service provider infrastructure : 06:30 ‑ 08:00 CET


2020‑07‑01 - Maintenance in service provider infrastructure : 18:00 ‑ 22:00 CET


2020‑10‑01 - Maintenance in service provider infrastructure: 00:00 ‑ 06:00 CET


2020-10-24 - System down for maintenance, starting at 11:00 CET


2020‑10‑27 - System down for maintenance : 20:00 ‑ 20:30 CET


2020‑11‑17 ‑ Maintenance in service provider infrastructure: 18:00 - 21:00 CET


2020‑10‑08 ‑ Intermittent connectivity issues


2020‑12‑10 ‑ Intermittent connectivity issues


2020‑09‑29 ‑ Intermittent connectivity issues


2020-09-08 - Intermittent connectivity issues


2020-09-15 - Intermittent connectivity issues


2020-06-03 - Cluster node restart


2020‑04‑15 - Problems viewing issues/tickets


Telavox (CTI)


Install Centrifugo


Configure Nginx for Centrifugo


Configure Visionflow for Centrifugo


Configure Centrifugo


Breach types - General overview


Issue has not changed for X hours


Start date


Due X hours from now


In progress more than X hours


Time in Start or Running statuses more than X hours


2021‑04‑10 ‑ System maintenance 10.00‑11.00


2021‑04‑21 ‑ System maintenance 06.15‑07.15


2021‑03‑29 - Extended maintenance 07.00-08.30


2021‑04‑28 ‑ System down for maintenance : 06:15 ‑ 06:30


2021‑06‑04 ‑ System down for maintenance : 06:20 - 07:20


2021‑04‑23 ‑ Service disruption


2021‑05‑07 ‑ Service disruption


2021-03-10 ‑ Minor service disruption


2021‑02‑15 - Service disruption


2021-01-14 - Service disruption


Main changes in version 13.0


Main changes in version 11.1


Main changes in version 12.0


Main changes in version 11.3


Main changes in version 11.4


Main changes in version 11.0


Main changes in version 10.5


Main changes in version 10.6


Main changes in version 10.7


Main changes in version 11.2


Main changes in version 12.1


Main changes in version 12.2


Preliminary release plan for 2018


Main changes in version 10.1


Main changes in version 10.0


Main changes in version 10.2


Main changes in version 10.3


Main changes in version 10.4


Configure VisionFlow for ClamAV


VisionFlow Website | Link to KB index