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 Preliminary release plan for 2018 Export knowledge base Export     SubscribeSubscribe      Show article info

Please add your requests to our ideas section (public) or send them in to us as a feature request if you would like us to add certain functionality. 

 

Also, if you want us to prioritize functionality you can also finance functionality, more about this is available here...

 

GDPR Related

 

+ Anonymize user and all linked issues, to blank out data but keep statistical information- DONE

+ Improved search/index module, so you can do free text searches for user information, such as email addresses, much faster and accurately.- DONE

+ Make new and improved search/index module available for installed on-premise customers. This requires additional installation steps. - DONE

+ Anonymize issues, to blank out issues and conversation from/to users but keep statistical information. For example, to clear out all issues older than 1 year. - IN PROGRESS

+ Improve the delete user function - be able to execute the delete user as a background job in the same way as the anonymize user function - IN PROGRESS
+ Make the anonymize function smarter, more flexible and configurable, i.e. to decide how much and what should be anonymized.

+ Improve the delete user function - be able to delete a user, and all issues related to that user.

 

More to come here...

 

User interface

+ Improved look and feel, flat and responsive, using the EXTJS 6 framework. See here for an example...

+ New and improved dashboard based on the new new look and feel. It will also be possible to create many dashboards for different user groups.
+ Improved support center (self service portal)

+ New editor for KB articles and issues DONE

+ Issue changes with dynamic alerts using push mechanism

 

Issue / case management

+ Improved usability

+ Improved performance

+ Including products and cost in document export, makes it easier to create quotes and invoices

+ Improved text editor with ability to copy paste print-screen screenshots directly into the editor DONE 

 

Time tracking and billing

+ Billing models on contracts to support different type of models (time bank etc.)

+ Billable field on issue to make billing easier

+ Improved work time reporting

+ Handle products/CI's as cost types on issues/tickets, including price and unit - DONE

 

Documents

+ Improved indexing mechanism for documents, will give better searches for all documents on all objects in the system

+ Version control everywhere, i.e. also on contracts and Products/CI's 

 

Kanban board

+ Improved customization

+ Improved usability

+ Improved global custom board with more flexibility

 

User and company management

+ Improved performance when storing and managing many objects in the system > 100 000

+ Better notification options

 

Product/Asset/Service Management (CMDB/Configuration Item management)

+ Notifications on changes

+ New permission model

+ Performance, be able to handle > 100 000 items faster - DONE

 

Contract/agreement management

+ Improved usability

+ New permission model

+ Document indexing and search DONE

 

Projects and workspaces

+ More alerts and notifications

+ Improved control when moving objects in timeline

+ Improved templating mechanism - DONE

 

Reports

+ Improved look and feel

+ New dashboard, with ability to create role based dashboards.

+ More standard reports

+ Scheduling for standard reports

 

Quick search

+ Improved document search

+ KB search

  

Email Ticket System

+ Reply templates in HTML DONE

+ Searching in reply templates DONE

 

Settings

+ More logging/traceability of changes

+ More permission rules

+ Improved rule engine with more customization options

 

Chat

+ Usability improvements

+ Improved configuration of chat rooms

+ More tagging options

+ Improved chat-log on issues

 

 

Integration 

+ New and improved web service API

+ Exchange two way integration 

 

 

And much much more....

 

 

Please add your requests to our ideas section (public) or send them in to us as a feature request if you would like us to add certain functionality. 

 

Also, if you want us to prioritize functionality you can also finance functionality, more about this is available here...


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