User information
 Loading ...
Show article in Knowledge Base

 Urgency Export knowledge base Export     SubscribeSubscribe      Show article info

Field description - Urgency



Short description:


The Urgengy field shows how urgent the issue is. For example, if an issue has a Low, Medium, High, or a user-defined Urgency.







Default name: Urgency

Terminology variations: None


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.



Data type: An Urgency from the list of urgencies available. Urgencies are defined in General > Settings > Issue configuration > Issue urgency.



Access restrictions: (Default) "Read/Write" when created.  Editing: "Read/Write" for all internal users, and "Read/Write if Owner or Reporter" for support users.





Affected by these settings: 


General > Settings > Issue configuration > Issue urgency:

Here you can edit the names and appearances (icon, background color etc) as well which is the default Urgency.


General > Settings > Issue configurations > Issue rules.

Urgency can be used in issue rules, either as a criterion, or being set in the rule action.



Use cases: Urgency field can help you determine how urgent the issue is, how soon an issue should be done. It is often used together with Severity. 

User comments
 Loading ...