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Field description - Urgency

 

 

Short description:

 

The Urgengy field shows how urgent the issue is. For example, if an issue has a Low, Medium, High, or a user-defined Urgency.

 

 

 

Details:

 

 

Default name: Urgency

Terminology variations: None

 

In-Use: Optional. This field can be set to be used in the issue field configuration.

 

Mandatory: Optional. This field can be set as mandatory, but need not be.

 

 

Data type: An Urgency from the list of urgencies available. Urgencies are defined in General > Settings > Issue configuration > Issue urgency.

 

 

Access restrictions: (Default) "Read/Write" when created.  Editing: "Read/Write" for all internal users, and "Read/Write if Owner or Reporter" for support users.

 

Relationships/Dependencies:  

 

 

Affected by these settings: 

 

General > Settings > Issue configuration > Issue urgency:

Here you can edit the names and appearances (icon, background color etc) as well which is the default Urgency.

 

General > Settings > Issue configurations > Issue rules.

Urgency can be used in issue rules, either as a criterion, or being set in the rule action.

 

 

Use cases: Urgency field can help you determine how urgent the issue is, how soon an issue should be done. It is often used together with Severity. 


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