Field description - Urgency
The Urgengy field shows how urgent the issue is. For example, if an issue has a Low, Medium, High, or a user-defined Urgency.
Default name: Urgency
Terminology variations: None
In-Use: Optional. This field can be set to be used in the issue field configuration.
Mandatory: Optional. This field can be set as mandatory, but need not be.
Data type: An Urgency from the list of urgencies available. Urgencies are defined in General > Settings > Issue configuration > Issue urgency.
Access restrictions: (Default) "Read/Write" when created. Editing: "Read/Write" for all internal users, and "Read/Write if Owner or Reporter" for support users.
Affected by these settings:
General > Settings > Issue configuration > Issue urgency:
Here you can edit the names and appearances (icon, background color etc) as well which is the default Urgency.
General > Settings > Issue configurations > Issue rules.
Urgency can be used in issue rules, either as a criterion, or being set in the rule action.
Use cases: Urgency field can help you determine how urgent the issue is, how soon an issue should be done. It is often used together with Severity.