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 Issue Urgency Export knowledge base Export     SubscribeSubscribe      Show article info

This page allows you to edit the issue urgencies available in your account/company.

The list shows all issue urgencies available to you at a  company/account level. VisionFlow has a number of levels of urgency  available as a default (Low, Medum, High), and you can edit these or add new ones here. 

Knowledge Base Images/Settings/Settings_Issue_urgency.PNG

On this page you can do several things with issue urgencies:

  • Create a new urgency by clicking on "Add new issue urgency", which will open a popup where you can enter values for your new urgency (see picture below).
  • Delete an urgency by clicking on the red "X" icon in the table, for the given urgency.
  • Edit by clicking on the edit icon for the given urgency, and enter values in the popup. Click Submit to save your changes.


Knowledge Base Images/Settings/Settings_Issue_Urgency_Edit.PNG



  • In the top section, you change NameDescription and Order (sorting order as integer value).
  • In the middle section you change how the urgency will appear when working with it.          
    • Icon: clicking on "Change" will result in a popup icon chooser, where you can select a new icon.

    • Background, Foreground - these fields control the appearance of the urgency in the list. The  values have to be entered in 6 digit hexadecimal RGB code, meaning each  group is a value from 00 to FF. Some sample colors are (#000000=black,  #FFFFFF=white, #FF00000=Red, #00FF00=green, #0000FF=blue,  #FFFF00=yellow.. (You can read more about web colors here)
    • Display mode - whether the urgency is shown with name only, icon only, or name + icon.
  • Default - Check this to make this urgency the default value when creating new issues.

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