User information
 Loading ...
Show article in Knowledge Base

 Reporter Company Export knowledge base Export     SubscribeSubscribe      Show article info

Field description - Reporter Company



Short description:


The Reporter Company field represents the company that the end user/reporter of the issue belongs to. This field is always set to the company of the reporter.






Default name: Reporter Company

Terminology variations: None


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.


Data type: A Company, which should always be set to the company that the reporter (set in the Reporter issue field) belongs to. 


Access restrictions: (Default) "No access" when created (this field should automatically be set to the company of the reporter, which is often the issue creator, but not always).  Editing: "Read" for all normal users,  and "No access" for support users.




Reporter: This issue field is dependent on the Reporter field - it should always be set to the company that the Reporter belongs to.  


Affected by these settings: 


General > Settings > Issue configurations > Issue rules.

Reporter Company can be used in issue rules, either as a criterion, or being set in the rule action.


Use cases: 

The Reporter Company field tells you which company/customer the email/issue/task/request is coming from, even if someone else created the issue for the Reporter (and set the Reporter field manually).

User comments
 Loading ...