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Field description - Solution



Short description:


Solution is a text area where you describe the solution to the problem/incident that the issue represents.






Default name: Solution


Terminology variations: None.


In-Use: Optional. This field can be set to be used in the issue field configuration.


Mandatory: Optional. This field can be set as mandatory, but need not be.


Data type: Text area. This is HTML enabled, allowing you to format your solution text.


Access restrictions: (Default) Created: "No access" for all users.  Editing: "Read/Write" for all users except support users,  and "Read" for support users.





Affected by these settings: 


General > Settings > Issue configurations > Issue rules.

Solution can be used in issue rules, either as a criterion, or being set in the rule action.



Use cases: 

The Solution field is used to write down the solution to the problem/bug/incident that the issue represents. 

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