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 Issue escalation levels Export knowledge base Export     SubscribeSubscribe      Show article info

This page allows you to edit the issue escalation levels available in your account

The list shows all issue escalation levels available to you at the company/account level. VisionFlow has a couple of escalation levels created by default (First, Second, Third). You can edit them or add new ones in this page.

 

Escalation levels can be used on support issues to escalate them to a higher level when the current level of support personnel are unable to answer the support question.

 

 

Knowledge Base Images/Settings/Settings_Issue_EscalationLevels.PNG

 

You can add new escalation levels or edit the ones in the table. Clicking on the palette icon shows a color picker dialog. The order number determines which order the escalation levels are shown in the 

The red "X" deletes the row.


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